23 January 2026 - 10 Minutes News for Hoteliers - Page 7

2 min

AAHOA Mourns the Passing of Former Chairman and Founding Member Ravi Patel

📄 Ravi Patel, former AAHOA Chairman (1992-1993) and SREE Hotels co-founder, passed away. A native of Nadi, Fiji, Ravi moved from chemical engineering to hospitality in 1980, acquiring a motel in Florence, SC, and creating SREE Hotels. AAHOA's 20,000 members own 60% of U.S. hotels, employing over 1 million people with $51.3 billion in earnings. SREE partners include Marriott and Hilton. Ravi's contributions to AAHOA and hospitality inspire many.

5 min

Palladium Hotel Group Drives its International Growth with a Strategy Focused on Value and Profitability

🏨 Palladium Hotel Group concluded 2025 with a €1.162 billion managed business volume, indicating 2% growth from 2024. Direct sales rose by 5%, comprising 32% of total business. Their loyalty programs generated over €210 million, with Palladium Rewards boasting 1.7 million customers—a 60% increase. For 2026, four new hotels are planned in Ibiza, Barcelona, New York, and Peñíscola. By 2029, nine more openings are scheduled, including their first Asia location in Vietnam.

1 min

#businessintelligence #hospitalitytech #ai | Nicolas Horvath

💻 Hotel groups aim to leverage AI effectively, but data readiness is crucial. CEOs are concerned with integrating AI into strategy. Current challenges include fragmented, unstructured data silos. Blent emphasizes the necessity of unified data for strategic decisions. By 2026, efficiency will depend on a comprehensive view of portfolios and ecosystems. Data, not just reports, fuels AI-driven decisions. The focus is on bridging software gaps to optimize AI benefits and maintain a competitive edge. #BusinessIntelligence #HospitalityTech #AI

1 min

Stop Letting Vendors Drive Your Tech Problems: A Playbook for Hospitality Operators | Sarah Stahl | 10 comments

🚩 In the hospitality industry, complex tech stacks can be chaotic and detrimental to profits. Charles Groce points out issues like spam flooding CRMs, difficult attribution, and delayed changes. A common problem is vendors controlling crucial systems, leaving operators without ownership. This tech chaos impacts guest experiences. The article provides a playbook to identify red flags, establish minimum viable control, and regain tech stack management without resorting to full DIY. Check who currently owns your domain, hosting, forms, and analytics.

1 min

How Gen AI is Disrupting Travel Discovery, Planning, and Booking

🤖 Jul 20, 2025: Industrial robots are revolutionizing the workforce, excelling in repetitive tasks such as welding, painting, and assembly line operations. This technological shift addresses labor shortages by integrating AI with robotics, transforming labor dynamics. The article received 14 reactions, highlighting growing interest in how embodied AI can reshape the future of work.

1 min

Here are the 12 New Year's resolutions for hoteliers with 50 characters or fewer titles: 1. Ditch Flash Sales for Yield Management 2. Focus on Direct Bookings Over OTAs 3. Respond to Customer… | Larry Mogelonsky, P. Eng. posted on the topic | LinkedIn

💸 In 2026, net revenue in hospitality involves subtracting direct sales deductions from gross revenue. For example, a hotel with $100,000 gross revenue from 500 room nights at a $200 average daily rate subtracts $5,000 for returns, $3,000 for discounts, and $2,000 for allowances, resulting in $90,000 net revenue. Tracking is facilitated by reconciling daily through Property Management Systems (PMS) and using spreadsheets or revenue software for automation.

1 min

#restaurantleadership #hospitality #customerexperience | Bruce Nelson | 17 comments

🍴 In the past year, restaurants spent $47,000 on technology like QR codes, tablets, and chatbots, but guest satisfaction decreased. Despite tech investments, human interaction—like attentive servers and hosts—is irreplaceable in creating memorable experiences. Technology handles transactions, but hospitality requires human touch. Current successful restaurants focus on genuine connections rather than tech, emphasizing that tech should enhance rather than replace human interaction. When did a guest last rave about a QR code?

2 min

PRIMESTAR Group Secures Hilton Hotel Project within Hamburg’s Landmark Elbtower Development

🏨 PRIMESTAR Group, with Hilton, will launch a luxury hotel, Hilton Hamburg Elbtower, by 2029. Situated in Hamburg's Elbtower, it will include 195 rooms and suites. This marks Hilton's Hamburg debut and PRIMESTAR's entry into five-star hospitality. The project aligns with Smart City Hamburg, featuring a fully digital guest experience. The consortium, led by Dieter Becken, awarded the project. The digital infrastructure involves at-visions and swissnet Group.

2 min

Banyan Group Residences Introduces Angsana Golf Residences Topaz at Laguna Phuket

🏢 Angsana Golf Residences Topaz, unveiled by Banyan Group Residences, is located in Laguna Phuket, Thailand. This branded residential development comprises three low-rise buildings with two- and three-bedroom units, penthouses, and exclusive amenities. Situated minutes from Bang Tao Beach, it spans over 1,000 acres. Owners enjoy Laguna Golf Phuket membership and The Sanctuary Club privileges, alongside benefits like property management and school access. Banyan Living manages rentals, ensuring strong returns and a worry-free experience.

3 min

Commercial Agility: The Only Sustainable Advantage in Volatile Markets

📈 Leaders must focus on commercial agility amidst volatile markets. Traditional planning methods using fixed budgets, static targets, and annual strategies are now liabilities. Effective agility requires sensing market changes, interpreting key signals, and reallocating resources efficiently. Agile organizations feature shorter decision loops and cross-functional alignment. Leaders should shift to living strategies, emphasize forward signals, and prioritize value thinking. Regularly reassess market changes and assumptions to maintain adaptability. Inflexibility leads to missed opportunities and increased risks.

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