10minhotel - 10 Minutes News for Hoteliers - Page 26

3 min

RobosizeME and APEX Sales Consultants Partner to Streamline Sales and Catering Data Migrations

💻 RobosizeME and APEX Sales Consultants have formed a partnership to assist hotels in migrating from legacy sales and catering systems like Amadeus Delphi to modern cloud solutions such as Opera Cloud and Infor Sales and Event Management. APEX brings over 150 successful data migrations over the last decade, blending their expertise with RobosizeME’s API-driven technology for secure transfers. The service involves U.S. and EU-based data centers, ensuring ISO27001 and GDPR compliance. For more information, visit www.robosize.me and www.apexsalesco.com.

5 min

McDreams reveals how three people run a 131-room hotel with the perfect “tech stack”

🏨 McDreams Hotel, a Germany-based group, operates a 131-room Stuttgart property with just three employees, an 84% reduction compared to the Ibis hotel's 19 employees prior to September 2024. Leveraging technology partners Like Magic, Häfele, and IMS connect, the hotel automated 80% of daily tasks and guest interactions. The tech stack provides keyless room entry, high-speed Wi-Fi, and AI-assisted guest support, handling 10,000 inquiries monthly and resolving 50% without human intervention. Since reopening, guest satisfaction rose from 7.7 to 8.1, and occupancy rates increased to an average of 77%, peaking at 86% in March 2025. McDreams plans to expand this model to new locations in Nuremberg and Würzburg.

2 min

Unfriendly

✈ Consumers often prepay a four-figure sum for airline services, with the actual costs incurred by the airline only when the service is consumed. The article focuses on negative customer experiences with United Airlines, highlighting their complex 15-tier boarding system and customer treatment, including being labeled a security risk for complaints. It calls for sweeping changes in airline industry governance and customer accountability due to systemic issues leading to poor service. Author: Mark Fancourt.

2 min

Booking.com study reveals the 10 best US business-leisure cities as studies reveal 9% increase in bleisure trips

Studies by Booking.com for Business have revealed that trips that combine business and leisure are on the rise globally, with a 9% rise reported in 2023. With this in mind, the…

3 min

Two Reside properties win Wyndham Hotels’ “Best of” 2024 award for third year in a row

🏦 In Seattle, on 18 March 2025, Reside announced that The Beekman Tower and Broadway Plaza won the 2024 “Best of” Wyndham Hotels Award for the third consecutive year. The Beekman Tower in NYC features 170 rooms in a 1920s Art Deco skyscraper, while the 145-room Broadway Plaza in Rochester, Minnesota, connects to the Mayo Clinic. This follows the October 2024 alliance between Reside and Wyndham Hotels & Resorts, under the 'Reside, a Wyndham Residence' brand.

1 min

The Art of Integration: Why Isolated Systems Are the Death of Digitalization

🏨 Hotel digitalization often starts with enthusiasm but faces issues due to standalone systems that don't integrate, leading to manual data entry and inefficiencies. Effective digital transformation lies in system connectivity, with successful hoteliers ensuring new software is compatible and builds an integrated ecosystem. Open APIs are crucial for this integration. The measure of digital success is not the number of systems but the interoperability between them.

2 min

Best of….

💻 Mark Fancourt discussed "Best of Breed" in hospitality technology with Martin Soler in Berlin last week. This industry phraseology signifies selecting top technological solutions for specific roles, but is now being overshadowed by the broader "Platform" concept, which spans multiple business functions. The shift from "Best of Breed" to platforms reflects industry trend towards consolidated technology and enterprise approaches, signifying a major change in technology selection and architecture. "Best of" remains subjective and scenario-dependent.

Hotel 2030: One Human Worker for Every Five Robots?

At ITB, a colleague shared a striking forecast with me: within the next five years, hotels could operate with a ratio of one human worker for every five non-human workers.…

2 min

Influence Society unveils SOCIETIES Quarterly: A new perspective on exceptional hospitality.

🏡 Influence Society, based in Paris, France, unveils Societies Quarterly, a 30-page visual report for hoteliers focusing on design and innovation in hospitality, to be published quarterly. The report aims to inspire exceptional guest experiences by blending luxury, design, and technology. Sébastien Félix, the founder and CEO, emphasizes it as a source of inspiration rather than a rulebook, guiding hoteliers to anticipate industry trends by also examining influences from outside hospitality. The first edition includes insights on AI, NFTs, and luxury trends, drawing inspirations from brands like Nike, Hublot, and Aston Martin. Download the first edition at [Influence Society](https://www.influence-society.com/2025-societies-quaterly-1).

4 min

Bob W signs long-term lease for former Athens office building as operator ramps up European expansion

🏠 Bob W has signed a long-term lease to transform a 4,500 sq m office building in central Athens into 130 serviced apartments, growing their portfolio to over 5,000 units in the UK and EU. The Stadiou Street location, their third in Athens, is close to major landmarks and will undergo a sustainable conversion to open this winter, enhancing energy efficiency and using 100% renewable electricity. The deal follows the launch of LEGIT, a new tool for accurate hotel carbon tracking.

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