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10minhotel.com

1116 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

8 min

Over 200 Global Travel & Tourism CEOs to Convene in Valletta for WTTC Summit, October 7-9, 2026

🌎 Malta, 7–9 October 2026: Valletta will host the 26th WTTC Global Summit, welcoming over 200 top Travel & Tourism CEOs. This event will highlight Malta’s tourism, business, and investment potential. Key attendees include leaders from Hilton, IHG, Four Seasons, and Trip.com. The "FUTU[RE]SET" theme will address industry changes and collaboration for sustainable growth. The Summit offers Malta a unique opportunity to showcase itself as a top destination and investment hub.

8 min

Barbara Muckermann to Lead Kempinski in 2024, Focusing on Selective Ownership and Modern Luxury Redefinition

📖 In 2024, Barbara Muckermann became Kempinski's first female CEO, focusing on brand desire and historical distinctiveness. Kempinski, established in 1897, owned 75 hotels in 31 countries by 2023. Reto Wittwer expanded from 21 to 73 hotels by 2014. The company acquired Prague's Augustine Hotel in April 2026, their first wholly owned in over 50 years. Muckermann’s strategy emphasizes selective ownership, operational excellence, and integrating technology to enhance human connections.

2 min

Jo Morgan Discusses Hotel Industry Challenges and British Guest Expectations in Hoteliers' Voice Podcast Episode

📣 Live from Kensington, London, Jo Morgan, a consultant with Meliora Consultancy, shares insights on hotel operations and British guest expectations. Industry challenges, strategic growth, and the rise of fractional consulting are discussed. The focus is on balancing business planning with team well-being and guest experience, alongside adapting to the staycation trend. Hosted by Haynes MarComs, a consultancy with a decade of experience in hospitality tech, the event provides actionable insights for hoteliers.

5 min

Novotel Launches Global Longevity Week to Promote Healthier Lifestyles Through Daily Rituals, Backed by Consumer Study

📜 From 7th-13th September 2026, Novotel is launching its first Longevity Week, highlighting small daily habits for healthier living. A global study with 13,000 respondents from 12 countries shows 71% are more focused on wellbeing than five years ago. Despite this, 76% wish for healthier lifestyles, while 67% struggle with misinformation. Novotel's 37 Collective, including experts like Olympic surfer Kauli Vaast, will lead sessions on Eat, Sleep, Move, and Meet. Novotel’s initiative underscores the importance of incremental progress for longevity.

4 min

St. Louis Hotel Market Strengthens in 2025 with 60% Occupancy and ADR Over $125, Driven by Key Developments

📈 St. Louis's lodging market rebounded in 2025 after stalling in 2024, with occupancy reaching the low 60s for the first time since 2019. In May 2025, a tornado temporarily increased demand. 2026 saw legislation for downtown revitalization, including a $600M development and a new entertainment district. Major projects include a $1.7B National Geospatial-Intelligence Agency campus and a $1.8B Boeing expansion. A $230M zoo expansion is underway, and a $3B airport reconfiguration is planned.

6 min

Bias in Employee Selection Often Stems from Familiarity Rather Than Formal Assessment Process, Opinion Article Suggests

📚 Managers often choose candidates for projects based on familiarity rather than formal criteria. Visibility and accidental interactions play key roles in recognition, leading to uneven development distribution. Despite organizational processes like talent reviews, decisions still rely on personal familiarity. Without advocacy from colleagues who know them well, individuals can feel overlooked without recourse. Effective relationships, not transactions, shape career opportunities. Understanding who can endorse your work is crucial, as is building substantive connections with them.

20 min

Study Reveals 92% of Luxury Hotel Calls Fail to Capture Guest Contact Information, Missing Key Revenue Opportunities

📞 In a study by Revinate Hospitality Research Group, 308 mystery shopper calls to 135 luxury hotels revealed significant revenue leaks. 92% of calls didn't capture guest contact details, with only 4.7% securing emails and 5.4% phone numbers. Calls often failed to ask discovery questions, especially with front desk agents, who managed this 74% of the time. 62.1% of hotels used automated call systems, leading to after-hours booking issues, as 26.3% of calls ended in voicemail.

13 min

Accor Executive Education Focuses on Improving Decision-Making in International Luxury Resorts through Contextual Training Programs

📚 Two days ago, Joël Bracco, Accor's Director of Food and Beverage, discussed executive education for luxury international resorts. In properties with 200-400 rooms, diverse management teams must understand collective decision-making across departments. Programs should focus on improving decisions like labor redeployment and service recovery. Effective training involves real-world scenarios and measurable impact, fostering a sophisticated organizational approach. Accor operates over 5,600 hotels and resorts globally, with a diverse range of 45 hotel brands.

6 min

Luxury Hotels Must Prioritize Demand Origin Over Conversion for Sustainable Growth, Says Great Resorts' Andrew Paul

🏨 Two days ago, Andrew Paul, Managing Director at Americas Great Resorts, highlighted a key issue in luxury hotel marketing. Many luxury hotels focus on converting travelers who already know about their properties, ignoring the "demand origin"—how travelers first consider a property. This oversight results in dependency on third-party intermediaries for bookings and higher reacquisition costs. Effective marketing should start upstream, capturing guest interest before they turn to intermediaries.

19 min

Wallpaper* Architects' Directory 2026 Celebrates 30 Emerging Studios from 30 Countries for 30th Anniversary

🏗️ In 2026, the Wallpaper* Architects Directory celebrates its 25th edition, spotlighting 30 studios from countries like Australia, Canada, and the USA, among others. Place of Work, founded in 2022 in Canada, focuses on connecting architecture with its physical and cultural context. In the USA, Mattaforma, led by Lindsey Wikstrom, won the 2026 National Design Award, emphasizing sustainable environments. Diana Salvador in Ecuador prioritizes eco-friendly materials, constructing a house in 25 days. Ricehouse in Italy innovates with rice waste, promoting low-impact living.

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