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10minhotel.com

1165 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

4 min

European Travel Intention Declines to 34% for Autumn, But 52% of Prospective Visitors Have Confirmed Bookings

🗺 European Travel Commission's latest Long-Haul Travel Barometer 3/2026 shows a decline in travel intention to Europe from 38% to 34% between September and December. Despite this, 52% of prospective visitors have booked flights, up from 42% last year. Cost remains a barrier, but its impact is lessening, with only 30% citing it as a reason for not visiting. More than half (53%) will be first-time visitors, mainly from China and the US, with France, Italy, and Spain as top destinations.

17 min

Revinate Launches Pathways and Revinate Chat to Enhance Hospitality Data Activation and Guest Engagement

💻 Karen Stephens, CMO at Revinate, and Dylan Cole, Managing Director EMEA at Revinate, discussed the hotel industry's shift from CRM/CDP to data activation on the Hotel Moment Podcast. They emphasized leveraging guest data from various sources (PMS, spa, dining) for personalized marketing, leading to more direct bookings and fewer OTA commissions. Revinate launched “Pathways,” a marketing automation platform, and “Revinate Chat” for enhanced guest communication. This evolution aims to maximize guest data utility while reducing marketing complexity.

3 min

Understanding Hotel Business Interruption: Distinguishing Lost Revenue from Actual Economic Damages in Legal Claims Analysis

🛠️ A recent analysis by Gary Isenberg highlights common misunderstandings in hotel business interruption claims. It's crucial to differentiate between lost revenue and lost economic damages. An assessment of a disrupted hotel revealed that understanding operational realities is key. The evaluation involved examining occupancy, ADR, RevPAR, and additional costs. Isenberg emphasizes that lost revenue doesn't equate to lost profit, and credible damage assessments require separating financial impacts and market conditions.

2 min

ELAF Group Implements Canary Technologies' AI Solutions to Enhance Guest Experience Across Saudi Arabian Hotels

💻 ELAF Group has partnered with Canary Technologies to enhance guest experiences across its ELAF and JOUDYAN Hotels in Saudi Arabia. ELAF, renowned for over 40 years of hospitality, will integrate Canary's AI to automate guest communications and support ancillary revenue. Canary's AI solutions offer real-time translation in 100+ languages, reducing front desk workloads, and improving services in Makkah, Madinah, Jeddah, and Riyadh. Canary Technologies supports 20,000+ hotels across 125+ countries, boosting efficiency and revenue.

6 min

YOTEL Joins Hilton Portfolio, Launches Sleep Exchange Event in NYC to Highlight Sleep and Well-Being Insights

💤 On 8 October, YOTEL and Hilton hosted the Sleep Exchange at Grand Central Terminal, NYC, highlighting sleep issues. Findings showed 59% get six hours or less of sleep on weeknights, with stress affecting 42%. Only 23% rated their sleep score as good, and 46% sleep 5-6 hours. Participants traded sleep scores for rewards including Hilton Points. YOTEL's focus on sleep aligns with Hilton's travel wellness goals, as 32% of travelers prioritize rest-friendly hotel features.

3 min

Good Judgment in Customer Service Crucial for Solving Issues Beyond Standard Policies, Says Expert Shep Hyken

💻 Good judgment is crucial in customer service, as outlined by expert Shep Hyken. A personal hotel reservation experience highlighted the importance of empowered employees. One agent effectively solved an issue another couldn't, likely due to better training or authority. The formula: Current Situation + Good Judgment = Optimum Outcome. Companies should train staff on policies and encourage good judgment for unique situations, focusing on solutions rather than limitations for both customer satisfaction and company benefit.

4 min

WTTC and Partners Launch Unlock Futures Action Paper in Malta to Enhance Child Protection in Travel Sector

📖 One year after a pledge at the Rome WTTC Global Summit, the Unlock Futures alliance launched its Protecting Children Action Paper in Malta. This initiative, developed by The Bicester Collection with the UN, ECPAT, and WTTC, aims to prevent child exploitation in the Travel & Tourism sector. The Action Paper provides businesses a framework: CARE, ACT, SCALE. Collaboration with governments and enforcement is vital for lasting progress in child protection. Access the Action Paper at www.UnlockFuturesProtectingChildren.com.

2 min

Milan's Hotel Sector Achieves Second Highest ADR and RevPAR in September 2026 Boosted by Major Events

📊 Milan's hotel industry surged in September 2026, driven by the Italian Grand Prix and Fashion Week. Occupancy hit 84.2%, a 1.6% increase, with ADR at EUR310.04 (+7.2%) and RevPAR at EUR261.17 (+8.9%). Peak figures were recorded on September 5, with 95.3% occupancy, EUR444.75 ADR, and EUR424.07 RevPAR. Milan Fashion Week saw occupancy reach 93.5%, ADR EUR396.59, and RevPAR EUR358.30. Milan maintained over 70% occupancy on most nights.

7 min

Digital Ordering in Hotels Enhances Service Efficiency by Reducing Repetitive Tasks Without Necessarily Cutting Staff

📑 47 minutes ago, Shiji highlighted the impact of digital ordering in hotels on service efficiency and guest experience. Digital systems reduce repetitive tasks, allowing staff to focus on personal service without cutting jobs. Efficiency includes removing unnecessary steps, while maintaining service quality depends on smooth order processing and connectivity across hotel outlets. Digital ordering enhances guest privacy and flexibility, yet operational adjustments are crucial to avoid order fulfillment bottlenecks. Shiji supports over 91,000 hotels with their cloud-based solutions.

Booking.com’s 2027 Travel Predictions Reveal 81% of Travelers Choose Destinations Based on Desired Emotions.

📅 In 2027, 77% of global travelers want vacations out of character, while 36% aim to surprise friends and family. Half reconsider trip invitations due to spending differences, and 61% of parents prefer child-free travel to spend more on themselves. Emotional state now dictates destinations for 81%, with 76% open to AI managing work while away. Solo travel evolves with 66% valuing shared activities for lasting connections. Paranormal travel attracts 65%, with 48% seeking contact from "the other side.

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