Automatic - 10 Minutes News for Hoteliers - Page 168

3 min

Despite operational pressures intensifying worldwide, guest satisfaction climbs again

📝 Barcelona, Spain, 2025: Shiji's Guest Experience Benchmark Report reveals global guest satisfaction at 86.7%, based on 40 million reviews across 12,000 hotels. Year-over-year GRI rose by 0.5 percentage points, driven by 3-star (0.6 pp) and 4-star (0.5 pp) hotels. Regional highlights: Middle East (+0.8 pp), North America (+0.7 pp), Asia (+0.6 pp). Google reviews surged 15.7%. Asia leads with a GRI of 89.4%. The report aids hotels in tracking and enhancing performance.

2 min

Hotel Terra Jackson Hole Unveils Multi-Million Dollar Renovation, Revealing Reimagined Spaces and Elevated Amenities

🏨 Hotel Terra Jackson Hole in Wyoming has completed a $6.98 million renovation, transforming 132 rooms, suites, and meeting spaces with a design inspired by Jackson Hole's landscape. Key updates include remodeled kitchens with new appliances, art installations reflecting the four seasons, and new amenities like a cold plunge tub and infrared sauna at the Chill Spa. With Marguerite Veber as the new Hotel Manager, the hotel strengthens its status as a premier mountain retreat.

2 min

Reside Opens The Heid Lofts by Reside, a Wyndham Residence, Expanding Its Apartment‑Style Portfolio in Philadelphia

🏠 Reside's latest addition, The Heid Lofts by Reside, a Wyndham Residence, opened with 96 units in Callowhill, Philadelphia. Each unit offers high-speed internet, full kitchens, and laundry facilities. This marks a continuation of Reside and Wyndham's 10-year partnership, launched in October 2024, with properties in major U.S. cities. Wyndham operates 10,000 hotels globally, while Reside covers over 19,000 cities. They aim to expand quickly into new markets like Los Angeles and Chicago.

4 min

Starwood Hotels Announces Plans for 1 Hotel & Homes Hudson Valley

🏖️ Starwood Hotels plans to introduce 1 Hotel & Homes Hudson Valley in New York's Ulster County. Residences will be available for purchase in Summer 2026, with the resort set to open in 2028. Located on 775 acres near Rosendale and Kingston, the site features Fifth Lake and conserved lands. 1 Hotels will offer 100 rooms, residences, farm-to-table dining, and wellness amenities, designed by ODA and Starwood's team. The project aims to merge sustainability with luxury.

2 min

The Code Officially Opens on South Lamar on Feb. 23: Introducing a New Boutique Hotel and Residence Hybrid Concept in Austin

🏖 Pearlstone Partners and AvantStay open The Code at 2323 S. Lamar Blvd, Austin. This boutique hotel-residential hybrid features 152 furnished residences, including studios and one- and two-bedroom layouts. Prices start in the low $400,000s for studios. Key amenities include a temperature-controlled pool, rooftop terrace, and 24-hour concierge. Guests can select from three interior design palettes. The Code offers options for short stays and 30-day minimum rentals, managed by AvantStay's program.

3 min

Sojern, Red Roof Expand Relationship with AI Concierge Rollout

📱 San Francisco, 20 January 2026: Red Roof adopts Sojern’s AI Concierge, enhancing guest experience via automated interactions across 700+ properties. This expansion, part of a partnership since 2024, resulted in a 6.64% quality improvement and 3.14% social score increase by Q4 2025. The collaboration boosts operational efficiency and brand perception, easing front-line workloads while improving guest satisfaction. The announcement aligns with the HEDNA Orlando 2026 Conference, highlighting AI-driven hospitality innovations.

2 min

Noble Continues Expansion of Branded Long-Term Accommodations Platform with 14-Property Portfolio Acquisition

🏠 Noble Investment Group announced the acquisition of a 14-property portfolio on October 23, 2023, in Atlanta, Georgia. The properties, all WoodSpring Suites, are located in high-growth U.S. markets. This move aligns with Noble's Branded Long-Term Accommodations strategy. Noble has invested over $6 billion in real estate, supporting job creation for three decades. The firm focuses on institutional capital deployment to generate long-term income and value.

6 min

When Hospitality Goes Overboard

🍴 Restaurants may suffer from "over-service," a concept explored by Dr. Yuchen Xu and Professor Catherine Cheung at The Hong Kong Polytechnic University. Their 2024 study found excessive service, such as kneeling and frequent plate changes, can stress diners, decreasing satisfaction and revisit intentions. Study 1 confirmed over-service increases perceived stress; Study 3 showed those desiring control most affected. Tailoring service to individual needs is recommended to counteract these effects.

2 min

Japan: Hoshino Resorts Opens RISONARE Shimonoseki

🏠 RISONARE Shimonoseki by Hoshino Resorts opened in Yamagata Prefecture, marking its first expansion in this region. With over 70 properties globally, the brand's growth increased by 74% since 2019. The hotel features 187 rooms, an infinity pool, and a spa. The culinary focus includes unique local dishes, especially fugu. The design reflects the Kanmon Strait's influence, offering immersive experiences and amenities like the Strait Cabana Suite, indoor pools, and themed dining options.

2 min

Dune House Hotel & Spa to Open March 2026 as Jacksonville Area’s Most Anticipated Oceanfront Escape

🏖 Dune House Hotel & Spa, Jacksonville's latest oceanfront hotel at 1 Ocean Boulevard, welcomes guests from March 3, 2026. Styled by Sage Studio and Islyn Studio, it honors architect William Morgan. The hotel offers 193 rooms, some with ocean views, and features four dining venues, including Coastal Farmer. Amenities include a beachfront pool and The Spa at Dune House. The hotel provides 10,000 sq ft of event space and showcases local culture through retail spaces.

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