Posts by author

Automatic

2026 posts
View Post
  • 1 min

Amex GBT and SAP Concur launch unified travel and expense platform

💼 Oct 7, 2025, Amex GBT and SAP Concur announced a strategic alliance to create an AI-powered platform named *Complete*. The platform will unify travel booking, expense management, and payments, offering personalization through data from millions of trips. *Complete* will launch in late 2025, with new features released quarterly in 2026. While simplifying corporate travel, it could restrict flexibility for users preferring open systems. Egencia clients will benefit from direct integration with Concur Expense.
View Post
Share
View Post
  • 1 min

Accor bets on paid loyalty as travel subscriptions take off

🏨 Oct 7, 2025, Accor Plus CEO Emilie Couton highlights the future of hotel loyalty with the ALL Accor+ Explorer subscription. This model offers instant rewards over points, in a market projected to surpass US$2 trillion by 2034. Accor Plus’ 450,000 members spend 2.3 times more and stay five times longer. The future focuses on AI personalization and community, transforming loyalty into a lifestyle platform.
View Post
Share

Trust in AI still low among corporate travel buyers

🛫 Oct 6, 2025: Corporate travel managers remain cautious about AI. Only 10% trust AI for booking recommendations, and 10% use AI for dynamic pricing insights. Meanwhile, 30% plan to adopt AI pricing within a year. Managers seek AI for routine admin (25%), disruption updates (23%), and budget optimization (21%). Effective AI use requires building human understanding and trust. The industry's competitive future depends on AI integration.
View Post
Share

Travelers turn to biometrics for smoother journeys

🚀 Oct 6, 2025, a global Amadeus study reveals a 64% year-over-year increase in AI adoption among travelers seeking reduced friction through AI tools. Though 64% are willing to pay for AI assistants, 25% experience outdated AI data. Biometrics are preferred by 69% for faster airport transit, with 66% favoring at-home baggage collection. Despite tech reliance, 90% of travelers still face stress, with emotional connections remaining key travel motivators. Learn more
View Post
Share

Google still 210x bigger than ChatGPT in search

📈 Oct 6, 2025: Google processes around 14 billion searches daily, 210 times more than ChatGPT's 66 million "search-like" prompts. ChatGPT's growth largely stems from API integrations rather than direct searches. Only 21% of ChatGPT's interactions are search-like. AI-driven referrals constitute less than 1% of online traffic. Users embracing AI tools also increase their Google use. Despite AI search growth, Google maintains its dominance in discovery and information access.
View Post
Share

CBRE revises global hotel outlook

🏨 Oct 6, 2025. CBRE revises the 2025 global hotel forecast: U.S. RevPAR growth drops to 0.1%, impacted by tariffs and alternative lodging. Canada sees a steady 2.4% increase, driven by domestic travel. Latin America, including Mexico and Colombia, shows strong tourism growth. Europe expects 2% to 5% RevPAR growth. Asia-Pacific's growth, led by Japan and India, sees a 9% rise in arrivals. The Middle East, particularly UAE and Saudi Arabia, benefits from exhibitions and attractions.
View Post
Share

U.S. hotel performance weakened notably in late September

📈 Oct 6, 2025: U.S. hotel performance showed a 14-week decline in RevPAR, down 6.6% for the week ending Sept 27, with a 2.8-point drop in occupancy and a 2.5% ADR fall. Rosh Hashanah impacted early-week travel, resulting in a 19.4% group demand drop, hitting luxury hotels hardest. Major markets saw an 11.3% RevPAR dip. However, Long Island (+76.4%) and Georgia North (+40.8%) gained due to events. September RevPAR is expected to drop over 2%.
View Post
Share

Agentic AI checks in

💻 Oct 2, 2025, Manchester: At the Annual Hospitality Conference, experts discussed agentic AI's impact in hotels. This AI goes beyond chatbots, handling tasks like research, reports, and scheduling. The industry is cautious, with many yet to explore its full potential in operations and guest services. Key advice included starting small and focusing on a particular domain for better results. Use cases include revenue management, predictive maintenance, and front desk automation. Culture and leadership buy-in are crucial for success.
View Post
Share

Accor bets on bold F&B concepts

🍴 Oct 2, 2025, Accor launched "Table For," an F&B group transforming hotel restaurants into cultural destinations. Flaminia, the inaugural venue, opens in Sydney later this year. This initiative emphasizes culinary innovation, collaboration with top mixologists, and scalable, bespoke concepts. With partners like Maybe Group and recent collaborations with Ennismore and House Made Hospitality, Accor aims to enhance bar culture and align with global trends, positioning F&B as core brand drivers in hotels.
View Post
Share