The cost of Europe’s backlash against tourists
How Spain is becoming a European test case for whether anger can be turned into a force for renewal – not destabilization Jul 23, 2024 Despite the disruption to tourists…
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Hotel guests want investments in experience, but ROI can be hard to track
Staffing, focus on satisfaction lead to complicated math Jul 23, 2024 During the “Experiential Development” session at the ALIS Summer Update in Greater Phoenix, Tiffany Donato, chief investment officer for…
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Is the hotel industry suffering from Stockholm Syndrome?
Despite technological advancements, many hoteliers cling to their outdated PMS, facing significant inefficiencies and limitations Jul 23, 2024 This reluctance to upgrade raises a question: is the hotel industry suffering…
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GBTA predicts new record year for business travel in 2024
Global economic stability and continued pent-up demand have encouraged CEOs and CFOs to resume business travel Jul 23, 2024 Many top business travel markets around the world have returned to…
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In travel, DTC (direct to consumer) feels more like ‘difficult to compare’
New research highlights how overwhelmed customers feel when booking travel due to newfound proliferation of offers Jul 23, 2024 Travelport has released its 2024 State of Modern Retailing report. Combining…
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Google to keep cookies – what the major reversal means for advertisers
Tech giant says it will make trackers optional in Chrome as it adjusts to pressure over its Privacy Sandbox push Jul 23, 2024 Google will no longer kill third-party cookies…
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Air travel demand ‘normalizing’
Airlines expect yields – a measure of the average fare paid per mile by each passenger – to remain flat as customers go “back to basics” and look for the…
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J.D. Power seeing changes in hotel guest behavior
According to the company’s latest survey, travelers’ perceived value for higher hotel prices is highly dependent on how well the hotel meets their expectations Jul 22, 2024 This year, the…
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Hotels cope with the aftermath of the global IT outage
Outage affected reservation systems, room locks and point-of-sale systems, causing widespread inconvenience to guests and staff Jul 22, 2024 The hotel industry, like many others, was significantly impacted by the…
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Motels are having a moment
New designs appeal to roadside adventurers looking for a place to stay Jul 22, 2024 In recent years, the humble roadside motel, which an older generation might dismiss as quaint…
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