Hotel Groups Face Growth Challenges Due to General Manager Shortage, Not Capital Constraints, Study Finds
🏨 In a hotel group, growth hinges on general managers (GMs), not just capital. Research by Cornell and EHL reveals GMs face owner influence in financial and operational decisions. Manual reporting consumes up to two business days weekly for 80% of hotels, per the 2025 State of Distribution report. A group of 12 hotels losing two GMs in a year struggles to grow. Solutions include aligning GM-owner reports, reducing manual data tasks, and developing transferable commercial strategies.
Share