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Anna Wolfe

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  • 1 min

WATCH: Custom Business Solution’s Tipped Distribution Model

📊 Custom Business Solutions (CBS) celebrates its 30th anniversary in 2024. Jeremy Julian, the CRO, discusses 2024 innovations like a new all-in-one kiosk solution, tipped distribution model, and earned wage access. He highlights that 90% of restaurant employees live within 10 miles of their workplace. The average restaurant integrates over 10 solutions to their Point of Sale (POS) system, presenting significant integration challenges that CBS Northstar aims to address.
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  • 2 min

Data-Driven Hospitality: Shaping the Future of Guest Experiences

📈 The hospitality industry's evolution into the digital age emphasizes data-driven customization for improved guest experiences. Restaurants leveraging customer data can tailor services, menus, and marketing, fostering loyalty and repeat business. Ethical data use and robust cybersecurity are critical for customer trust. Advanced digital tools, including AI and machine learning, analyze data from bookings, surveys, and social media to personalize the entire customer journey, offering unique experiences across hotels and restaurants.
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Making Room for Flexibility Amid a Busy Summer Season

📝 Homebase survey shows 62% of small business owners and 64% of hourly workers value coworker relationships. Poor team communication can hinder collaboration and lead to job dissatisfaction, particularly during seasonal demand. Flexibility is crucial for preventing burnout and improving job satisfaction. Streamlining communication through a single app for scheduling and timekeeping is recommended for small businesses to enhance flexibility and reduce back-office work.
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Innovator is Focused on Team Growth

📍 Mary Mapes, in the restaurant industry, emphasizes data's importance for personalized guest experiences and team development. She takes pride in her teams at Tock, celebrating promotions and a culture yielding high engagement scores. Mapes advocates for women's mentorship in hospitality tech, having received HT’s Top Women in Restaurant Technology Innovator Award. The award, chosen by Hospitality Technology magazine and its Research Advisory Board, was presented on March 13 at MURTEC in Las Vegas. Nominations for the 2025 awards open in mid-October.
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Revolutionizing Summer Road Trips for EV Drivers with Hotels

🚗 Many hotels, ideal for hosting EV stations, face challenges installing compatible fast chargers, often requiring a 480v input. A cost-effective solution is 208v-compatible Level 3 fast chargers, potentially offering a return on investment within four years. Some, like Wingate by Wyndham Tinley Park, have adopted L3 solutions, while Marriott Marquis San Francisco and Hilton New York City opted for Level 2 chargers. This strategic approach enhances guest experience, boosts revenue, and supports sustainability, meeting the needs of contemporary travelers.
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