Chris Crowley Chief Revenue Officer at Duetto

🏨 Hospitality brands are shifting from net unit growth (NUG) to net revenue growth (NRG) due to economic pressures, consumer behavior changes, and regulatory challenges. Factors like high borrowing costs, persistent inflation, labor shortages, COVID-19's lingering impact, and a generational travel shift towards authentic experiences have made revenue maximization crucial. Strategies for NRG include advanced revenue management, direct bookings, upselling, operational efficiency, and diversifying revenue streams. Sustainability and tech integrations also play key roles in building brand loyalty and reducing costs.