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Cloudbeds
53 posts
Cloudbeds launches integrated payments in Thailand to modernize financial operations for hoteliers
🏨 Cloudbeds introduced CB Pay Thailand in San Diego, CA, enabling Thai hoteliers to automate onboarding, handle payments in local currency, and improve guest experience by eliminating manual credit card data handling. Partnering with dLocal, the platform offers OTA payment acceptance, local and international credit card processing, and pay-by-link options, all through a secure, compliant interface. This financial tool simplifies management, optimizes cash flow, and aims to strengthen hotel financial stability in Thailand.
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Cloudbeds unveils Cloudbeds Labs to lead AI revolution in hospitality with two groundbreaking solutions
🏨 Cloudbeds, based in San Diego, CA, launched Cloudbeds Labs on April 15, 2025, to pioneer AI-driven hospitality operations. Cloudbeds Labs introduced Signals, a causal AI platform for revenue and marketing that forecasts demand with over 96% accuracy up to 180 days ahead and boosts performance by 15%+. Engage, an AI voice concierge, offers 24/7 multilingual support, facilitating voice-driven bookings and providing real-time information, which increases revenue opportunities and operational efficiency. Cloudbeds Labs aims to rapidly develop AI tools, fostering co-development with hotel partners and offering both standalone and integrated platform solutions.
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Cloudbeds named among elite 2% of Expedia Group connectivity partners
📍 In 2025, Cloudbeds, based in San Diego, CA, achieved Elite Connectivity Partner Status by Expedia Group, placing it in the top 2% of Expedia's partners. CEO Adam Harris emphasized the partnership's role in fostering customer growth. Cloudbeds excelled with a 99.7% API integration rate, a 100% booking success rate, and a 36% growth in property adoption year-over-year. This status allows Cloudbeds to work on product development with Expedia, benefiting property distribution and guest acquisition.
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Cloudbeds report signals new priorities for hostels in 2025
🏡 Cloudbeds released its annual State of Hostels report, analyzing data from 2,300 hostels in 62 countries and nearly 11 million bookings (2022-2024). The 2025 report highlights a shift in the hostel industry, emphasizing performance optimization amid labor shortages and price-sensitive travelers. Dorm occupancy grew in 2024, while private room occupancy fell. ADR for dorms decreased by 1.7% and private rooms by 4%. OTAs increased their share of bookings to 74%. Longer stays (14+ nights) accounted for 11% of dorm stays, versus 4% for private rooms. Weekends saw 35% of arrivals and 20% of departures. OTA bookings had the highest cancellation rate at 19%. Emerging trends for 2025 include value-driven travel and the adoption of AI.
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