Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 17

25 min

High Stakes in the High Desert: The Untold Story of Building Reset – Joshua Tree’s First Hotel in 15 Years (Adam Wininger and Shannon Ching)

🏨 July 2025 marked the opening of Reset, a unique hotel near Joshua Tree National Park, co-founded by Adam Weininger and backed by HP Investors. It's the first new hotel in the area in over 15 years. Joshua Tree sees 3-4 million annual visitors, yet lacks hotel options. Reset aims to alleviate pressure on Joshua Tree's housing stock, offering a minimalist, nature-focused experience. Despite challenges, the project capitalized on outdoor hospitality trends post-COVID, utilizing modular construction on 100 acres, with plans for future expansion.

1 min

Inside Sage Studio: How Our Creative Concepts Become Beloved Places – Jessica Werner, Sage Hospitality Group

📍 Jess Werner, Chief Creative Officer at Sage Hospitality Group, explores Sage Studio's innovative strategies. The focus is on blending creativity, authenticity, and strategic clarity to craft memorable hospitality brands. Sage Studio aims to create spaces that resonate with guests and connect with communities. For more insights, follow Hospitality Daily on social platforms or subscribe for daily summaries. If the episode resonates, share with your team to implement these ideas in your business.

1 min

Creativity Beyond Aesthetics: How Sage Hospitality’s Jessica Werner Designs Spaces for Profit and Community

🏨 Jessica Werner, Chief Creative Officer at Sage Hospitality Group, leverages her operational experience to create innovative hospitality spaces. Her design approach merges business strategy with creativity, enhancing both profit and community impact. Sage's placemaking fosters meaningful connections and consistently yields measurable returns. Werner emphasizes the importance of integrating creative design with strategic business objectives to drive success. For more insights, explore conversations with Sage's CEO, Walter Isenberg.

16 min

The People Side of Data: How We Spend Less Time on Reports, More Time with Guests (And Still Thrive) – Shozib Khan, Spire Hospitality

📈 Shozib Khan, VP at Spire Hospitality, discussed transforming data analysis in the hotel industry. In 2018, Spire simplified 50-page reports into actionable insights, significantly improving efficiency. By focusing on retention, they discovered a correlation between room attendant tenure and performance, boosting hotel operations. A key initiative was using ProfitSword to centralize data, saving time and empowering staff. Spire also emphasizes performance measurement against sub-markets rather than just direct competitors, aiming for comprehensive improvement.

1 min

The Chemistry Major Who Makes Hotels Better, One Data Point at a Time: Shozib Khan, Spire Hospitality

🏨 Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, transitioned from a chemistry background to enhance hotel performance using data-driven insights. By applying scientific methods, he identified hidden operational issues, improving both guest and employee experiences. Through analytical rigor and human-centered innovation, Khan showcases how hospitality leaders can leverage data to tackle real-world challenges effectively, empowering teams and achieving success.

1 min

RTRX: Suraj Hinduja on Designing Events That Spark Connection, Curiosity, and Impact

🚀 Suraj Hinduja, Managing Director of RTRX, shares insights on transforming events into experiences focusing on curiosity, connection, and impact. Initially aimed at supporting cancer research, RTRX has grown into a multi-day, cross-industry event. The principle of hospitality is utilized to inspire attendees and foster meaningful interactions. Rockbridge's approach emphasizes the importance of serendipitous opportunities to encourage deeper connections. Music for the show is produced by Clay Bassford of Bespoke Sound.

1 min

The Power of Saying Yes: How Sarah Dinger Turned Opportunities into Hospitality Leadership

🏨 Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels and Chair of AHLA’s ForWard Advisory Committee, discusses career growth in hospitality. She emphasizes embracing uncomfortable opportunities and mentorship for professional development. The episode provides insights on women's leadership in the industry. 🎧 Music by Clay Bassford of Bespoke Sound enhances the experience. Share with your team to implement strategies and enhance your hospitality business.

1 min

Building Trust, Boosting Profit: My Place Hotels’ Owner Engagement Playbook – Sarah Dinger

📈 Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, discusses strategies for building profitable hotel owner relationships using technology. The focus is on engaging owners strategically to enhance bottom-line results and deliver value for stakeholders.

15 min

HotelData.com is Live: Sarah McCay Tams & Josiah Mackenzie on the Power of Hotel Performance Data and Storytelling

📈 Josiah and Sarah discuss Sarah's journey from starting as a radio journalist at 16 to becoming a Head of Editorial at Actabl. Sarah worked in hospitality as a receptionist at a 40-room inn in the Cotswolds and later shifted to travel journalism. Actabl recently launched HotelData.com, a free resource for hoteliers. The 2025 budget guide reveals a 15% gap in budgeted vs. actual RevPAR, while ADR remains stable. Despite revenue challenges, hotels hit gross operating profit targets, showing strategic cost management, particularly in labor.

1 min

How My Place Hotels Uses Training & Development to Drive Guest Loyalty and Business Growth – Sarah Dinger, My Place Hotels

📚 Sarah Dinger, Executive VP of Franchise Operations at My Place Hotels, highlights the impact of training and development on guest satisfaction and business growth. Her team employs a dedicated group to visit properties regularly, ensuring consistent quality and excellence. Investing in people fosters guest loyalty and long-term success. This innovative approach benefits the business and those it serves, underscoring the importance of continuous development in the hospitality industry.

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