Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 19

8 min

Creating a Culture of Welcome: How We Engaged Employees to Delight Guests – Edward Mady

🏨 Edward Mady, author and hospitality leader, emphasizes creating a strong internal culture for consistent and personal guest experiences. At the Beverly Hills Hotel, he introduced initiatives like the "Quarter Century Club" to celebrate employees with over 25 years of service, significantly boosting engagement by 12%. Mady advocates for 208 hours of employee training annually, highlighting the importance of culture, selection, and continuous improvement in the hospitality industry.

1 min

Leadership Lessons in Crisis Management – Edward Mady

📚 Edward Mady introduces insights on effective leadership during crises in his latest book, "Honing the Human Edge." Dive into Hospitality Daily for further resources: follow on YouTube and LinkedIn, or subscribe for daily summaries and actionable insights.

1 min

Leading Under Pressure, Building Relationships & the Power of Fellowship in Hospitality – Edward Mady

📚 Edward Mady shares insights on leadership and relationship building in hospitality. Learnings are featured in his new book, "Honing the Human Edge".

1 min

Ritz Carlton Founder Horst Schulze Made Me a GM at 36: Here’s What I Learned – Edward Mady

📖 Edward Mady discusses working with Ritz Carlton founder Horst Schulze. He introduces his new book, "Honing the Human Edge." This content is part of a series featuring Schulze. Additional resources are available, including a subscription for daily episode summaries and insights.

1 min

From Fear to Respect: Leadership Lessons from Working with the “Queen of Mean” – Edward Mady

📚 Edward Mady shares his experience of working under a demanding boss and highlights the power of staying composed under pressure. Discover insights from his new book, "Honing the Human Edge". This episode is part of the Hospitality Daily podcast, offering daily summaries and insights, available through subscription. Engage with the conversation on YouTube, LinkedIn, and Instagram. Enhance your business by sharing the episode with your team for actionable strategies.

1 min

Work Hard, Be Curious, Stay Present: Edward Mady’s Career Story (And Formula for Hospitality Success)

📖 Edward Mady shares insights from his career in the hospitality industry and discusses his new book, "Honing the Human Edge." This episode of Hospitality Daily offers valuable lessons and resources for listeners interested in hospitality, with options to engage further via YouTube, LinkedIn, and email subscriptions for daily summaries and insights.

3 min

Why Hospitality Legend Edward Mady Relies on His “Personal Board of Directors”

📚 Edward discusses his experience in New York City, reflecting on Stephen Covey's "Seven Habits of Highly Effective People." He emphasizes the value of a personal board of directors—trusted individuals who support decision-making. Key members include his parents, with 4-5 others, balancing growth and faith. He highlights the importance of a personal mission statement and maintaining one's name, suggesting regular updates to this board as relationships evolve and personal growth continues.

1 min

Belonging & Generosity: Hospitality’s Edge in an AI-Driven World – Shamim Ehsani

🏨 Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, explains how belonging and generosity are key competitive advantages in hospitality amid AI advancements. Hosted by Danica Smith, founder of MorningStar GX, this episode emphasizes the importance of genuine guest engagement, cultural connections, and radical generosity. Music for the show is by Clay Bassford of Bespoke Sound.

1 min

From Privacy to Publicity: Hosting Royalty & A-List Guests – Shamim Ehsani

📱 Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, discusses hosting royalty and celebrities by anticipating guest preferences for privacy and events with local artists. Danica Smith, from MorningStar GX, hosts the episode. Music by Bespoke Sound.

1 min

Can You Scale Personalized Hospitality? Lessons from Nairobi’s Tribe Hotel – Shamim Ehsani

📣 Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scalable personalized hospitality. Hosted by Danica Smith, founder of MorningStar GX, the episode explores creating operational structures for spontaneous hospitality. Tribe Hotel, based in Nairobi, focuses on enhancing customer experience through tailored services. Music for the show is produced by Clay Bassford from Bespoke Sound, specializing in music identity design for hospitality brands.

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