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Josiah Mackenzie

1124 posts
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How Tribe Hotel’s Staff Created a Guest Experience Program That Showcases the Best of Kenya – Shamim Ehsani

🏨 Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, discusses a unique guest experience program. Staff at Tribe Hotel introduce guests to Kenyan culture through various activities, such as running with world-class marathoners, exploring Nairobi's nightlife, and sharing Kenyan cuisine. This approach empowers hotel teams and fosters deeper guest connections, enhancing the overall hospitality experience.
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Breaking the Colonial Mold: How Kenya’s Tribe Hotel Sets a New Standard for Luxury Hospitality – Shamim Ehsani

🏨 Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, is transforming luxury hospitality by moving away from colonial-era formalities. His approach emphasizes genuine connections and inclusivity through the "One Planet, One Tribe" philosophy. The focus is on creating authentic, human-centered guest experiences and redefining luxury to center around emotional connections rather than traditional service rituals. This innovative approach offers significant insights into modern hospitality.
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What I’ve Learned Building Productive Tech Partnerships – Michael Levie [Greatest Hits]

💻 Michael Levie, co-founder and former COO of citizenM, discusses the importance of collaborating with technology partners to enhance innovation in hospitality. This archived podcast episode highlights strategies for maximizing impact through tech solutions. Perfect for industry professionals looking to leverage technology in their business operations.
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Turning Technology into a Competitive Advantage for Hotels – Mark Fancourt [Greatest Hits]

📁 Mark Fancourt, founder of TRAVHOTECH, shares insights into hospitality technology's evolution. His expertise spans both hospitality firms and solution providers. Check his article on hotel PMS software's role in tech stacks. Listen to his podcast replay for more. Subscribe for episode insights, or join discussions on YouTube, LinkedIn, and Instagram. Explore advertising options with Hospitality Daily. Music by Clay Bassford from Bespoke Sound enhances the show.
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Designing Tech That Hotel Teams Actually Want to Use: Insights from Jerimi Ford

🏨 Hospitality tech pioneer Jerimi Ford discusses designing technology for hotel teams. He emphasizes curiosity, empathy, and real-world observation to create practical solutions. His methods aim to enhance productivity and engagement as hotels prepare for an AI-driven future. Ford's insights are featured on a podcast episode encouraging listeners to implement innovative ideas in their businesses. The episode's music is produced by Clay Bassford of Bespoke Sound.
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Unpacking Ambition: Navigating Power, Pressure & Purpose in Hospitality Leadership with Emily Goldfischer & Nancy Mendelson

📚 In this episode, Hospitality Daily hosts and Hertelier founders Emily Goldfischer and Nancy Mendelson discuss ambition with Jennifer Fox, former President of Fairmont Hotels & Resorts, and Nicki Dehler, SVP of Product at Stayntouch. They explore women’s challenges in balancing ambition, redefining success beyond burnout, and integrating purpose and well-being. Consider sharing this insightful episode with your team to inspire action and growth. 🎧 Produced by Clay Bassford at Bespoke Sound.
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Emily’s Australian Adventure: Behind the Scenes at InterContinental Sydney with Josh O’Brien

🌎 Emily Goldfischer interviews Josh O'Brien, Hotel Manager at InterContinental Sydney, during her trip to Australia. Josh shares his career transition from marine biology in Tasmania to managing the iconic hotel, focusing on employee engagement and innovative solutions. The hotel is known for its blend of historical charm and modern luxury, handling large-scale operations like cruise ship arrivals with warmth and excellence.
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  • 12 min

The Magic Wand Question: Building Digital Night Audit (and Hotel Tech That Matters) – Brian Blanda & Stephen German, Actabl [Sponsor Bonus]

📈 Actabl launched Digital Night Audit, a product developed over several years to digitize the labor-intensive night audit process in hotels. Previously, night audit involved printing 50-60 pages nightly, requiring manual reviews and multiple approvals. The digital solution offers real-time portfolio-wide visibility, instant access to past audits, customized automation, and significantly reduces paper use, offering eco-friendly benefits. This enhances process efficiency, accountability, and audit readiness, aligning with the modern push for digitization in hospitality.
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