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Lisa Came

6 posts
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  • 3 min

GuestRevu and HiJiffy Announce Integration to Gather Guest Feedback via WhatsApp

📨 GuestRevu and HiJiffy, leading hospitality tech companies, announced a new integration in 2025. This partnership enables hotels to send automated GuestRevu surveys via WhatsApp using HiJiffy's platform, boosting response rates. Over 2,100 hotels in 60+ countries are leveraging HiJiffy’s AI-powered communication tools. This integration enhances guest feedback collection, improving guest experiences and increasing hotel revenue through personalized communication. CEOs Chris Alexandre and Tiago Araújo emphasize the innovation and efficiency of this collaboration.
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  • 3 min

The best hospitality events to round off your year

🏨 GuestRevu’s final quarter of 2024 is packed with events, starting with the HMA Hotelier Meetup on October 3, including a Masterclass featuring their marketing manager Sarah Came. The Independent Hotel Show London runs from October 15-16 with 200+ industry products and a partnership between GuestRevu and HOSPA. Tech-Tonic, on October 22, features a workshop by their regional sales manager, Amy Brandford. WTM London is from November 5-7, expected to exceed last year's by 7%. The GuestRevu GREAT Awards, in partnership with Stenden University, HOSPA, HotelTime, and HOP, occur on November 6 during WTM. The season ends with HOSPACE on November 14, a leading industry networking event ending with a gala dinner and awards.
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  • 12 min

10 ideas to take your hotel’s amenities to the next level

🔔 Over 70% of guests would pay extra for preferred amenities, impacting booking decisions and review positivity. Epic Hotel in Miami and Dorsett Hotel in Hong Kong cater to niche markets with personalized amenities, while Brewdog craft beer hotels and Hard Rock offer unique experiences. McKinsey found that 71% of consumers expect personalized interactions, with 76% frustrated when absent. Tailored amenities, like monogrammed pillow slips at The Peninsula Beverly Hills, enhance guest experiences. Oracle and Skift report 43% desire voice-activated room controls. Hotel 1000 in Seattle integrates heat sensors and offers Topgolf Swing Suite, while InterContinental in China introduces AI service rooms. Personalization, unique offerings, and advanced technology are key to guest satisfaction.
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  • 10 min

How to make your hotel a wellness tourism hub

🏠 The Global Wellness Institute valued the wellness tourism sector at $651 billion in 2022, projected to reach $1.4 trillion by 2027. Wellness travellers spend significantly more per trip compared to other sectors. Hotels can capitalize on this growth by offering activities that promote a healthy mind and body without necessarily incurring high costs. Strategies include marketing existing wellness elements like gyms, leveraging local culture, offering food options for various dietary needs, and partnering with fitness and wellness instructors. MasterCard’s report highlighted a 65% increase in spending on experiences from 2019 to 2023, suggesting a shift towards experiential and wellness travel.
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