LODGING Staff - 10 Minutes News for Hoteliers - Page 6

1 min

J.D. Power 2026 Report Shows 14-Point Increase in Hotel Guest Satisfaction, Staff Service Up 26 Points

🛌 TROY, Michigan—In 2026, the J.D. Power survey showed an increase in hotel guest satisfaction, rising 14 points to 696 from 682 in 2025. First-time guest satisfaction with staff services improved by 26 points, based on feedback from 5,642 guests. Only 43% found common areas inviting, and 48% viewed them as modern. Hotel management is investing in properties and staff training to enhance experiences, but opportunities remain in improving lobby and common area perceptions.

2 min

Crowne Plaza Opens 22-Story Flagship Hotel in Manhattan Times Square with 685 Guestrooms and New Amenities

🏨 Crowne Plaza by IHG has opened its new flagship, Crowne Plaza Manhattan Times Square, in New York. The 22-story hotel, developed by ARTIC and managed by Highgate, includes 685 city-view rooms, and integrates work, connection, and relaxation spaces. Positioned near Times Square, Rockefeller Center, and Central Park, the hotel features a new bar, restaurant, and artwork by artist Tiago Magro. It also offers flexible meeting spaces and an exclusive penthouse on the 22nd floor.

2 min

Aimbridge Hospitality Launches LIFT Tool for Enhanced Labor Forecasting and Productivity Across Hotel Portfolio

📈 Aimbridge Hospitality, based in Plano, Texas, launched its Labor Insight & Forecasting Tool (LIFT) to enhance staffing efficiency across its portfolio. LIFT integrates labor data for precise, real-time staffing forecasts, improving profitability. The tool combines forecasting, scheduling, and execution in one interface, enabling proactive staffing decisions. A recent pilot showed productivity gains, notably in housekeeping and laundry, with improved scheduling accuracy. Aimbridge plans ongoing updates based on operator feedback.

1 min

U.S. Travel Leaders Urge Permanent Funding Solution After Temporary Government Shutdown Averted by Senate Measure

🛫 WASHINGTON, D.C.—On an unspecified date, the U.S. House passed a Senate funding measure to keep the federal government open. Leaders from the U.S. Travel Association, Airlines for America, and the American Hotel & Lodging Association (AHLA) expressed concern over the temporary nature of this solution, stressing the need for annual appropriations bills. They highlighted the importance of a lasting solution to prevent TSA officers and air traffic controllers from working without pay during government shutdowns.

2 min

Drury Hotels Opens New 180-Room Drury Plaza Hotel in Nashville's Southeast Century Farms, Featuring On-Site Dining and Meeting Spaces

🏨 Drury Hotels opened the Drury Plaza Hotel Nashville Southeast Century Farms in the Antioch neighborhood of Nashville, Tennessee. The hotel features 180 rooms, flexible meeting space accommodating up to 150 guests, and offers amenities like a complimentary hot breakfast, 5:30 Kickback snacks, and WiFi. Located near I-24 and Nashville International Airport, it includes a 24-hour business center, fitness center, outdoor pool, and on-site dining options such as The Kitchen + Bar.

2 min

AHLA Celebrates National Hotel Employee Day, Highlighting Over 2.2 Million Workers and 200 Career Pathways in the U.S.

🏨 WASHINGTON, D.C.—On National Hotel Employee Day, the American Hotel & Lodging Association (AHLA) honored over 2.2 million U.S. hotel workers. The AHLA report highlighted that 75% of hotel employees advance to management roles within five years. The hotel industry supports over 9.1 million jobs. Celebrations included recognition from various U.S. lawmakers and governors. AHLA Foundation initiatives, like apprenticeships and scholarships, focus on career growth in hospitality. National Hotel Employee Day began in 2022.

2 min

Hyatt Study Reveals 90% of Business Travelers Feel "Off the Clock" Only in Hotel Rooms During Trips

📅 September 2026, Chicago—Hyatt's research reveals that 90% of business travelers feel "off the clock" only in their hotel rooms. Notably, 47% prefer alone time over networking events during trips. Consistency is crucial, with 46% citing it as a key quality indicator, and 79% linking hotel quality to better work performance. Essential amenities include comfortable beds, WiFi, and breakfast. Additionally, 80% are influenced by hotel loyalty programs when booking stays.

2 min

Hilton Opens Motto by Hilton Guadalajara Centro Historico in Restored 1950s Art Deco Building

🏨 In September 2026, Hilton opened Motto by Hilton Guadalajara Centro Historico, a 154-room lifestyle hotel in Guadalajara's historic center. Developed by Grupo Megaterra, the hotel is located in a restored 1950s Art Deco building, one block from Plaza Fundadores. It features 69 connecting rooms and two dining options: La BienQuerida and Doña Elvira. The hotel offers access to local attractions like Teatro Degollado and Guadalajara Cathedral, emphasizing flexible accommodations and cultural connectivity.

2 min

Marriott and LG Electronics Partner to Deploy Cloud-Based Guestroom Entertainment Platform in 40 North American Hotels

🏨 Marriott International and LG Electronics are collaborating on a cloud platform for guestroom entertainment across participating hotels. The initiative, starting with a pilot in 40 Marriott locations in the US and Canada, will enhance guest experiences with LG’s connected devices. The platform supports 40 OTT apps and 250 channels, featuring centralized management and personalized advertising. As the collaboration progresses, there are plans to expand these technologies to public spaces within the hotels.

2 min

JLL Capital Markets Arranges $13.5 Million Sale and Financing of Residence Inn Boston North Shore/Danvers for Multifamily Conversion

💸 In August 2026, JLL Capital Markets arranged the $13.5 million sale of the 96-room Residence Inn Boston North Shore/Danvers in Danvers, MA, to Torrington, with plans for an 88-unit apartment conversion. Built in 1989, the property offers access to Boston and Logan International Airport. The site has zoning approval for conversion, addressing housing constraints in the area. JLL's team secured financing, and the property retains hotel operation flexibility.

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