318 posts

Shawna Ash Appointed Director of Sales at Fenway Hotel by Mainsail Lodging & Development in Dunedin, Florida

🏨 March 30, 2026 - USA, Dunedin, Florida: Shawna Ash takes the helm as Director of Sales at the 83-room Fenway Hotel, aiming to boost corporate, government, sports, and social business. With over four years at Mainsail Lodging & Development, she previously excelled at Epicurean Atlanta and The Karol Hotel. A Florida State University alumna, Ash boasts a diverse career in hospitality and events, including roles at W Fort Lauderdale, Dream Yacht Charter, and InterContinental Hotels Group in Dublin.
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  • 2 min

Revenue Managers Prefer Custom Excel Formulas Over New Automated Systems Despite Industry Push for Innovation

📈 Revenue management starts with a smart person crafting a model in Excel, growing into a complex system. As hotel numbers increase, Excel's limitations emerge, prompting the creation of specialized software. This software, based on the original "magic formula," evolves into a saleable product. However, resistance arises from managers who prefer their refined, proven spreadsheets. The new systems must offer automation and reporting while allowing managers to retain their unique, secret formulas. Ultimately, the trusted spreadsheet never fully disappears.
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  • 2 min

Capgemini's World Payments Report 2026 Highlights Tenfold Increase in Global Non-Cash Transactions Over 20 Years

💵 2026, global payments landscape transforms as non-cash transactions soar, increasing more than tenfold in under 20 years. Capgemini’s World Payments Report 2026 involves data from 2,600 merchants and insights from 420+ surveys and 65 interviews across 15 countries. 66% of merchants still prefer traditional banks, providing banks an opportunity to reclaim market share from PayTechs. Digital wallets and account-to-account payments drive consumer trends, while merchants demand scalable, secure omnichannel solutions.
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  • 1 min

Loyalty Programs Like Marriott Bonvoy May Undermine Luxury Hotel Experience, Industry Debate Intensifies

💳 Loyalty programs like Marriott Bonvoy and Hilton Honors face scrutiny as they potentially disrupt luxury hotel experiences. Originally for frequent travelers, these programs now grant wide access to luxury through points, creating a divide between full-paying and points-based guests. Ultra-luxury brands like Bulgari Hotel Group have opted out. Some increase redemption thresholds or limit benefits to high spenders, questioning if luxury can truly coexist with mass-market loyalty schemes.
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  • 4 min

Digital SIM Technology Enhances Travel Experience in Indonesia by Simplifying Connectivity Before Arrival

📱 Digital SIM technology simplifies travel in Indonesia. Previously, travelers faced complications with patchy Wi-Fi and local SIM cards. Now, digital SIMs provide seamless connectivity from the start, enhancing planning and navigation. This technological shift eliminates initial travel friction, making it easier to adjust routes and access maps. It’s especially beneficial outside major cities, offering reliable mobile data. Travelers can now focus more on exploring Indonesia’s diverse landscapes, removing minor barriers for a smoother experience.
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  • 1 min

Creator AI Predicts End of Dashboard Era, Emphasizes Seamless Integration for B2B Marketing Tools

📈 In a meeting yesterday, a client from Creator AI highlighted frustration with the complexity of B2B software dashboards. The current landscape involves cumbersome navigation, with users struggling to find the right dashboard. The future of tools like Google Analytics and Klaviyo lies in seamless integration—delivering outcomes without interfaces. Features like publishing 300 landing pages on Shopify or personalized newsletters derived from real-time behavior will be automated, emphasizing results over dashboards.
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  • 1 min

Article Does Not Provide Key Information for a Factual Headline on Hotel Billing Errors

🏨 5 common hotel billing errors include incorrect room rates, duplicate charges, currency conversion mistakes, overlooked discounts, and erroneous service fees. These errors can lead to customer dissatisfaction and revenue loss. To address them, hotels should leverage automated billing systems, conduct regular audits, provide staff training, ensure transparent communication with guests, and implement robust feedback mechanisms. Prioritizing accuracy in billing fosters trust and enhances guest experience, ultimately benefiting hotel operations and customer relations.
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  • 2 min

Season 4 of The White Lotus Filming in Saint-Tropez Anticipates Surge in Local and Regional Travel Demand

🎬 28% of travelers now choose destinations based on TV and film, with 59% of Gen Z planning trips influenced by watched content (Travel Daily Media, January 2026). "The White Lotus" set a trend: Season 1 boosted Four Seasons Maui traffic by 425%, while Season 2 increased reservations at San Domenico Palace, Sicily, by 300% (Business Insider, February 2025). Season 4, set in Saint-Tropez, forecasts a shift to place-led demand, enhancing regional tourism across the Riviera.
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  • 1 min

Forbes Travel Guide Discusses Luxury Hospitality Standards and AI's Impact on Travel Trends Podcast Series

🏨 Forbes Travel Guide shared insights on luxury hospitality on the Travel Trends Podcast. Discussions included key factors that define elite hotels, focusing on service, consistency, and culture over ratings. The talk also explored AI's role in shaping this sector, with luxury brands balancing technology and human connection. The episode, part of the podcast's Luxury Hotel Series, concluded with insights on leadership and service in today’s hospitality environment. Listen to the conversation [here](https://lnkd.in/gEWedrnH).
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  • 2 min

Global Hospitality Talk at Raffles London Honors Neil Jacobs with Outstanding Achievement Award, Plans Mumbai Event

📅 On Friday at Raffles London at The OWO, industry leaders gathered for the Global Hospitality Talk. Neil Jacobs, founder of Wild Origins, received the Outstanding Achievement Award. The event highlighted innovation and insights with notable attendees like Wiebke Ståhl and Daniel Daggers. The next event will be held on April 10th in Mumbai at Taj Lands End.
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