Evaluating Senior Managers in Hospitality: Challenges of Assessing Long-term Impact Beyond Initial Impressions
🏨 Four years marks a typical tenure for general managers, enabling them to initiate and observe the impact of their work. Shorter tenures, one to two years, often fail to reveal long-term effects, complicating evaluation. Leadership transitions mask the origin of operational issues, as positive or negative conditions manifest under new leaders. The challenge lies in assessing a manager's lasting impact, with visibility favored over long-term production, perpetuating a cycle that obscures true leadership value.
Share