Shiji and Rivalry Tech Launch Self-Service Kiosks at Hyatt Regency Savannah, Boosting Sales by 24%
📱 Shiji and Rivalry Tech launched an integrated kiosk at Hyatt Regency Savannah in May 2026, enhancing hotel self-service. By August 25, 2026, 72% of orders were kiosk-driven, increasing marketplace orders by 22% and sales by 24% compared to May-June 2025. Guests bypass front desk lines for snacks, while staff focus on personalized service. The system charges purchases to rooms, ensuring seamless transactions. This shift challenges beliefs that self-service undermines hospitality, proving technology complements human interaction.
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