Posts by author

Maria Garcia

3 posts
White Hilton hotel building with logo on the corner, urban street in foreground and blue sky above
View Post
  • 5 min

Hilton Garden Inn Cancun Airport Utilizes PMS Technology to Enhance Guest Experience While Maintaining Human Connection

💻 Cecilia Betancourt, General Manager at Hilton Garden Inn Cancun Airport, emphasizes the importance of personalization in hospitality, facilitated by technology like modern PMS platforms. These systems enhance guest experiences by improving service personalization, reducing friction, and allowing better departmental coordination. Despite advances in digital check-ins and mobile interactions, the human element remains crucial. Challenges include training, organizational change, and integrating technology with existing systems. Sustainability is increasingly important for hotel evaluations.
View Post
Share
View Post
  • 5 min

HITEC Reveals Hoteliers Prioritize Simplifying Technology Environments with Trusted Partners Over New Systems

💻 San Antonio hosted HITEC, emphasizing hoteliers’ desire for simplicity over complexity on the week of the conference. Hotels face challenges with disparate tech systems and vendor management, which detracts from operational efficiency. Increasing need for technology partnerships that offer seamless integrations, scalability, and reduce friction. The industry is shifting towards smarter, practical tech solutions that integrate well, support business growth, and minimize complexity. Great guest experiences stem from efficiently managed, behind-the-scenes technology.
View Post
Share
View Post
  • 5 min

Mexico's 2026 Tax Update Alters Revenue Management for Hotels via Online Travel Agencies Without New Taxes

📈 In 2026, Mexico revamped tax procedures impacting hotels and online travel agencies (OTAs). The change, involving no new taxes, affects how VAT and ISR are withheld and reported. A 2.5% ISR withholding applies to digital platform revenues, rising to 20% if RFC data is incomplete. VAT withholding can reach 100% with incomplete taxpayer info. This mandates precise reconciliation of revenues and taxes, relying heavily on technology for compliance and operational efficiency.
View Post
Share