HOUSTON, TEXAS, 2 June, 2026 — US hoteliers are losing the equivalent of 42 days each year to the daily “toggle tax” of disconnected systems, as teams switch between platforms, duplicate tasks, and manually combine data across the business.
The latest research from Access Hospitality, the hospitality technology division of The Access Group, across 400 US hospitality businesses, finds that hotels operate across an average of five systems, with managers spending 78 minutes a day on average switching between platforms or stitching data together — equivalent to over 42 days lost annually per staff member, based on a five-day working week.
These findings point to a growing operational burden in hotel environments, where teams are often managing property systems, reservations, guest communications, housekeeping, finance and reporting across multiple platforms.
The data also highlights the scale of fragmentation in hotel tech stacks. Just 15% of hotel operators say they mainly use one integrated system to run the business, while 46% use five or more systems regularly.
US hoteliers further said 14% of their operational expenses are currently wasted due to unconnected systems.
When asked about the biggest benefits of bringing key systems into one platform, respondents cited saving time on daily admin tasks (45%), easier staff training and onboarding (42%), better visibility into business performance (38%), and more accurate financial reporting (38%).
Nearly a third of hotel respondents (32%) also said a major benefit would be having a single view of the guest journey across rooms, dining and events.
Operators also recognise the strategic upside of integration, with 95% agreeing that integrated technology could help scale their business, while 68% said real-time, consolidated data would help them make faster decisions.
The research also shows strong momentum behind AI as both hotels and guests agree on its benefits. Nearly a third (32%) of businesses expect AI to improve their customers’ experiences and service quality. While 57% of consumers feel that technology has significantly improved their overall experience
Nicola Longfield, Chief Commercial Officer, Global Accommodation & Payments at Access Hospitality, said: “The opportunity for hotel operators is not simply to add more technology. It is to remove complexity. Hotels do not need more disconnected dashboards or more manual reconciliation. They need one connected view of the business, one version of the truth, and systems that work together to reduce effort rather than create it.”
About Access Hospitality
Access Hospitality (part of The Access Group) provides dedicated products and management tools to help operators achieve sustainable growth through increased footfall, revenue, margins, reputation and loyalty. Our intelligent software ecosystem delivers real results for more than 100,000 venues worldwide.
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For more information, visit www.theaccessgroup.com/hospitality or follow @AccessHospitality.
