Nashi Dasgupta

🏨 STAAH partnered with Espire Hospitality to optimize operations, tackle rate management issues, and improve reporting insights. Espire's Head of Revenue, Mohd Aamir, praised the user-friendly interface and innovative products offered by STAAH for enhancing distribution and revenue management strategies. STAAH's Max Channel Manager, Booking Engine, WatchMyRate widget, and Get Google feature play crucial roles in increasing visibility, driving direct bookings, and providing dynamic rate intelligence for smarter pricing strategies. Shoaib Ali, National Sales Head of STAAH India, highlights the collaboration's support for seamless operations and sustainable growth in the hospitality industry.

🏨 87% of travelers read online reviews before booking; 53% leave websites if loading exceeds three seconds. Increasing customer retention by 5% can boost profits up to 95%. 80% of consumers prefer personalized experiences. Solutions include omnichannel strategy, managing online reviews, loyalty programs, mobile-friendly websites, SEO, AI personalization, customer analytics, social media engagement, paid advertising, and crisis communication planning. Use tools like STAAH's ReviewMinder and Booking Engine to improve direct bookings and guest experiences.

📈 STAAH’s second product update of 2025 fine-tunes the dashboard experience. The update includes two Booking.com API integrations for managing refundable and chargeable Virtual Credit Cards (VCCs), accessed from Bookings or Channels Module, supporting only Booking.com. The Room Label has been renamed in the Extranet, and the Bed Type UI features a new list view. Email confirmation design for SwiftBook bookings has been modernized, including a room-wise breakdown. An enhanced Calendar UI for SwiftBook will soon make non-bookable dates unselectable. SwiftBook now supports Italian and Vietnamese languages, with automated translation for labels and default language URLs. Promo code setup includes primary contact email for booking confirmations. Stackable discounts for Smart Pricing have been introduced, applicable to Device and Region discounts, excluding Pay Now. New integrations include comprehensive hospitality platforms like Aubergenie and TravelBullz, as well as Travex by Akbar Travels for flight and hotel bookings, and ANZCRO for tailored holidays in Australia and New Zealand.

📣 STAAH's Get Google ensures hotel listings appear at the top of Google's free booking links, boosting direct bookings and visibility. With STAAH SwiftBook, the lowest rates are pulled into Google, without any extra fees beyond the $50/month listing cost. Integration requires an active Google My Business profile. For technical support or inquiries, hoteliers can contact the local STAAH support team or email [email protected]. Further resources include the STAAH Get Google Playbook and a webinar recording for more details.

📈 STAAH has been named an Expedia Group Elite Connectivity Partner for 2025, placing them in the top 2% of over 400 eligible global connectivity software companies. Expedia Group offers visibility on 200 websites, apps, and distribution through 90,000 travel agencies and partners. Expedia's portfolio includes notable brands such as Hotels.com, Vrbo, and Trivago, and they operate a loyalty program called One Key across Expedia, Hotels.com, and Vrbo.

🏨 Hotels integrating OPERA PMS with STAAH can use Oracle Hospitality Integration Platform (OHIP) for a seamless connection, leveraging over 3,400 API functions for two-way real-time synchronization. Steps include registering for OHIP, financial discussions, data mapping, and testing. Benefits include self-service, extensive API capabilities, and 24/7 support via Slack. This integration enhances operational efficiency and guest experience.