Automatic

🏖 Singapore, October 23, 2025 – South Palms Resort & Spa Panglao, part of the MGallery Collection in Bohol, Philippines, enhances services with Infrasys Cloud POS by Shiji. This cloud technology optimizes operations across 188+ rooms, dining, spa, and leisure venues, providing seamless guest experiences. The integration allows centralized reporting and data-driven decisions. Shiji serves over 91,000 hotels globally with 5,000 employees. Key figures Steven Hopkinson and Terence Ronson emphasized the improved guest experience.

🏨 Voyages Indigenous Tourism Australia, managing Ayers Rock Resort and Mossman Gorge Cultural Centre, faced challenges with fragmented feedback systems. Prior feedback methods were lengthy, inconsistent, and often delayed. Low survey participation and decentralized online review management added to the issues. To improve, Voyages adopted Reviewpro Reputation for real-time insights, consolidating guest feedback into a single system for faster service recovery and enhanced operational efficiency.

💻 Vincent Ramelli, CEO of LodgIQ, has shaped hospitality tech since the late 1990s. From telecom beginnings, he foresaw internet-driven hotel transformations, leading to the founding of WIHP, which served over 15,000 hotels globally. By 2020, WIHP doubled its clientele amid COVID-19. Ramelli's vision for LodgIQ focuses on democratizing data insights, leveraging AI-powered pricing and real-time market intelligence. His legacy thrives on resilience through crises, emphasizing technology serving human hospitality needs.