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Automatic

2356 posts

Review: American Airlines’ New AI Trip Planner Shows Promise but Needs Improvement

✈️ Capt. Samuel Caulcrick urges Nigeria Civil Aviation Authority to reform policies to bolster local MRO investments, aiming to cut $1 billion in foreign maintenance costs by domestic airlines. Highlighting a forum revelation by Dr. Allen Onyema on N180 billion expenses by Air Peace, Caulcrick suggests enforcing local partnerships for Air Operator Certificates. With a developed MRO sector, Nigeria could become a regional hub, enhancing employment and reducing foreign currency expenditure.
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  • 3 min

Shiji Releases Q3 2025 Guest Experience Benchmark

Blog Post Excerpt 📈 Midscale hotels saw the strongest growth in satisfaction, doubling 5-star growth rates. On October 16, 2025, Shiji's Q3 report highlighted a 86.8% Global Review Index, with 3-star properties growing satisfaction by 0.8pp. Global review volumes rose 2.6% year-over-year, driven by a 33% increase on Google. Despite gains, Europe and Asia review volumes fell slightly. Average response times improved to 3.0 days, down from 4.7 days in Q3 2023, thanks to AI tools.
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  • 2 min

Shiji Iceportal reaches 2.5M hotel images distributed globally

📷 ATLANTA, US, October 9th, 2025 – Shiji's Iceportal Content hits a milestone with over 2.5 million hotel images distributed globally, enhancing its leadership in hospitality content distribution. In 15 years, the platform has empowered 65,000+ properties and connected with 600+ global channels. Featuring 2,000+ attributes and 24/7 support, Iceportal ensures brand consistency. Natalie Kimball emphasizes its role in maximizing revenue potential and supporting hoteliers amid growing competition.
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  • 25 min

Corner Office Conversation with Elizabeth Reid, Head of Search, Google

🔍 Google's Global Head of Search, Elizabeth Reed, discusses advancements in AI-driven search technology. As of mid-2023, over 100 million active monthly users engage with AI Mode in India and the US. Google's search queries are now 2-3 times longer, reflecting users' desire for detailed, contextual answers. AI integrations, like BERT and MUM, enhance ranking and user experience. The company strives to balance rapid innovation with the trust of billions of users globally. Search Live is slated to launch in India soon.
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  • 1 min

Vandelay Hospitality names Gen Gray COO

🍳 Vandelay Hospitality Group, operating 23 restaurants in Texas and California, appointed Gen Gray as COO. Dallas-based, they plan new concepts in Scottsdale, Ariz. next year. Gray, ex-COO of Topgolf and Maggiano’s Little Italy, will manage operations, guest experience, and new openings. Vandelay, founded in 2012, aims for growth with Gray's expertise in hospitality. CEO Hunter Pond highlights Gray's transformative leadership. Gray emphasizes investment in teams and quality service.
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Dusit International Launches Ninth Hotel Brand, Dusit Hotels

🏨 Thailand, September 30, 2025: Dusit International launched Dusit Hotels, its ninth brand, expanding globally with upper-upscale experiences in strategic locations. With 294 properties across 18 countries, including 55 hotels and resorts, the new brand operates in Doha, Hanoi, and Chengdu, with a Manila location opening in 2026. Dusit Hotels targets 120-300 keys per property, emphasizing local culture and smart technologies. The company plans eight more signings within two years, driven by developer interest.
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Hotel Burg Opens in The Heart of Virginia’s Wine and Hunt Country

🏨 Hotel Burg, located in Leesburg, Virginia, opened on September 30, 2025. This boutique hotel features 39 rooms, including eight suites, offering a blend of Federal, Colonial, and Italianate architecture. Owners Kevin and Remington Ash collaborated with architect Michael Graves and design firm wldwst. Dining options include The Huntōn, led by MICHELIN-recognized Chef Vincent Badiee, and The Diana Lounge. The hotel offers a members' club, The Chase, and event spaces like The Manor 1858. Complimentary local excursions are available.
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The St. Regis Bal Harbour Appoints Karen Dailey as Director of Sales and Marketing

📈 September 30, 2025, Miami, Florida: Karen Dailey is appointed Director of Sales and Marketing at The St. Regis Bal Harbour. With 20+ years in luxury hotels, Dailey transitions from her role as Senior Director at Marriott International in Southern California. Her leadership promises growth and increased brand awareness. Her past roles include positions at Pendry Hotels and Sydell Group. General Manager Carlo Javakhia praises her dedication to luxury and bespoke service.
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  • 2 min

Enhancing Hotel Operations & Guest Experience with Integrated Platforms | Shiji & Sudima Hotels

💻 Sudima Hotels improved operations with Shiji's platform. Automation saved 1-2 hours daily per property, while errors and duplicate bookings reduced significantly through real-time reservation management. Processing speeds increased by 30-40%, ensuring near-zero downtime. Astral Payments and Stellaris Digital Payby ensured secure, PCI DSS-compliant payment processes. Staff now focus more on guest engagement, with enhanced system stability and performance during peak times. Tokenization and secure payment links have bolstered guest trust and compliance.
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