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💻 Summer 2025 marks record travel and cyberattack surges, with 82% of North American hotels targeted during 2024's peak. Cyberattacks, driven by AI, focus on POS systems, guest Wi-Fi, and front desk tech. Downtime can exceed 12 hours, incurring million-dollar losses. Despite risks, many hotels lack advanced cybersecurity, with 40% citing outdated tech and 22% neglecting staff training. Only a fraction employ managed security services, crucial for reducing breach recovery time. Cybersecurity is essential for business continuity and guest trust.

💻 Hotels in North America faced a significant rise in cyberattacks in summer 2025, with 82% experiencing successful breaches in 2024. Attack frequency increased for 66%, and severity rose for 50%. Vulnerabilities include POS systems and guest Wi-Fi. Attacks often result in over 12 hours of downtime and hefty financial losses. Only 40% of hotels cite outdated tech as a major risk, while 22% lack regular staff training. Cybersecurity is crucial for guest trust and business continuity.

💻 Summer 2025 sees record-breaking travel and a surge in cyberattacks on hotels. VikingCloud’s 2025 report shows 82% of North American hotels experienced successful cyberattacks in 2024, with 66% reporting increased frequency and 50% noting greater severity. Key vulnerabilities include POS systems, guest Wi-Fi, and front desk tech. Downtime often exceeds 12 hours, causing financial and reputational damage. Despite risks, 40% cite outdated tech, 22% lack staff training, and 30% have no MSSP plans. Cybersecurity is crucial for guest trust and business continuity.

💻 As of summer 2025, 82% of North American hotels faced successful cyberattacks during the 2024 peak season. Attacks increased by 66% in frequency and 50% in severity. Key vulnerabilities include POS systems, guest Wi-Fi, and front desk tech, causing downtime over 12 hours. Only a fraction have advanced cybersecurity, while 40% cite outdated technology as a risk. 30% lack plans with MSSPs, despite their benefits in reducing recovery time. Cybersecurity now directly impacts guest experience and business continuity.

📈 44% globally mistrust the travel industry's AI fraud protection, rising to 50% for sharing economy users. In the UK, that figure is 55%. AI-enabled fraud is considered a greater threat by 69% of respondents. 74% globally are open to extended identity verification for increased security, up from 71% in 2024. Sharing economy support stands at 70%, while 80% in banking prefer stricter checks. Enhanced security measures are crucial, especially in the sharing economy.

🛅 2025: Jumio's report highlights 44% of consumers globally distrust the travel industry's security against AI fraud. In the sharing economy, distrust rises to 50% globally and 55% in the UK. 69% believe AI fraud is a bigger threat than traditional identity theft. 74% of global consumers are willing to spend more time on identity verification for security, rising to 80% in banking. IT teams should enhance AI-driven fraud prevention and improve digital ID processes for better consumer trust.

🛫 In 2025, Jumio’s report highlights that 44% of global consumers lack trust in the travel industry’s fraud protection, with concerns rising to 50% in the sharing economy and 55% in the UK. Alarmingly, 69% view AI-enabled fraud as a greater threat than traditional theft. A notable 74% of global consumers are willing to spend more time on identity verification if it enhances security, up from 71% in 2024. Sharing economy services saw 70% willing, while banking hit 80%.

📣 Peter Piper Pizza, in collaboration with SoundHound AI, has introduced a voice AI system for phone orders at all locations in Arizona and Albuquerque, NM. The AI understands natural speech and is trained on the full menu, enhancing order efficiency. This system, implemented for summer, supports simultaneous calls and provides information on store hours and services. Genaro Perez, CMO, highlights convenience, while James Hom, CPO of SoundHound, emphasizes the technological innovation in customer interactions.

🏨 July 17, 2025 – Shiji's Q2 2025 Guest Experience Benchmark shows the Global Review Index (GRI) at a record 86.9%, peaking at 87.0% in May. Guest satisfaction rose, especially in 3-star hotels (+0.6%). Review volumes grew by only 0.4% year-over-year, with declines in North America (–3.0%) and Europe (–1.2%). Google reviews increased by 10%, while average response times improved to 3.1 days, down from 14 in 2019, due to AI tools.