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📱 Peter Piper Pizza, in Arizona and Albuquerque, NM, has implemented SoundHound AI technology, enabling voice AI agents to process phone orders efficiently. This system is operational across all locations, handling multiple calls simultaneously and allowing staff to focus on hospitality. The AI can also provide information on store hours, party packages, and allergens. Chief Marketing Officer Genaro Perez emphasizes the convenience this offers busy families, while James Hom, Chief Product Officer at SoundHound, highlights the enhancement in customer experience.

📶 Jady West, Vice President of Hospitality at Hospitality Network, highlighted at HITEC that high-performing Wi-Fi and cellular connectivity are now as crucial to hotel guests as showers and pillows. Cox Business research shows 80% of cellular traffic is indoors, and younger travelers expect flawless tech experiences. Hotels often struggle with connectivity, especially in smaller venues. Investing in private networks and understanding guest expectations through data can help hotels meet these rising demands and maintain guest satisfaction.

📱 Peter Piper Pizza has introduced SoundHound AI's voice technology for phone orders, enhancing convenience at all Arizona and Albuquerque, NM locations. The new system, available for summer, processes multiple calls simultaneously, allowing staff to focus on hospitality. It handles menu inquiries and FAQs, aiming to streamline ordering without delays. Chief Marketing Officer Genaro Perez emphasizes the balance of convenience and quality food, while SoundHound's James Hom highlights the innovative partnership.

🤖 AI ensures seamless, consistent guest interactions across channels, enhancing trust and experience. By unifying data, AI provides consistent, context-aware responses—whether at check-in or midnight. It scales personalization, offering tailored messages and services, boosting satisfaction, retention, and reputation. AI adapts to evolving guest behaviors, enhancing hospitality rather than replacing it. Integrating AI-driven intelligence is a strategic advantage in the competitive market, fostering brand loyalty through reliability and relevance.

💻 At HITEC 2025, Richard Valtr, founder of Mews, discussed the transformative potential of generative AI in hospitality. Valtr envisions AI enabling personalized guest experiences, such as custom minibars and tailored local activities. This shift could redefine hotel operations, impacting labor by supporting generalist roles with AI assistance. He advocates for adaptable tech systems, combining central integration with bespoke solutions. Valtr emphasizes the balance of AI's capabilities with human intuition to enhance genuine hospitality experiences.

📈 Shiji released its 2025/2026 Hospitality Distribution Technology Chart on June 11, 2025, in Barcelona, Spain. The chart highlights trends like the rise of marketplace platforms, social media as a booking engine, and AI integration. New sections include Marketplace, Social Media with Booking, and Upselling. Platforms such as Douyin and WeChat feature in the "Social Media with booking" category. Shiji, founded in 1998, employs over 5,000 people in 31+ countries, serving 91,000+ hotels.

💻 Shiji and Roibos partner in Barcelona on April 15, 2025, enhancing hotel distribution with global connectivity. This collaboration leverages Roibos’ distribution network and Shiji's technology, optimizing hotel operations for over 91,000 hotels worldwide. Shiji, with 5,000 employees, leads the hospitality tech market. The integration aims to improve competitiveness with advanced digital solutions, maximizing revenue and efficiency. This partnership marks a significant step in redefining hotel technology.

💻 Nomadix® Inc. and TD SYNNEX announced a distribution agreement to accelerate growth in North America by offering Nomadix’s connectivity and digital engagement solutions through TD SYNNEX’s reseller network, including VARs, MSPs, and SIs. This partnership aims to expand Nomadix's reach in hospitality, multifamily housing, education, and government sectors. Michael Fox and Speleos Dravillas from Nomadix highlight the agreement’s role in strengthening their channel strategy and market position.

💻 Nomadix Inc. announced a distribution agreement with TD SYNNEX, a leading IT solutions distributor, to expand its reach across North America. Nomadix's connectivity and digital engagement solutions will now be available to TD SYNNEX's network of resellers, targeting industries such as hospitality, housing, education, and government. This initiative aims to accelerate growth and solidify Nomadix's leadership by leveraging TD SYNNEX’s resources and expertise. Solutions are immediately accessible to VARs, MSPs, and SIs.