Posts by author

Travel Weekly Group Ltd

585 posts
View Post
  • 3 min

Guest Post: Why hotel checkin still breaks…

🛫 Business travel check-ins remain a pain point. Nearly 47% of business travelers face check-in issues, with 49% feeling stressed and 27% feeling unprepared for work due to these disruptions. Problems stem from poor communication of payment details, often sent separately, leading to confusion. With API-led payment integrations and virtual card adoption, hotels can streamline check-ins, enhancing efficiency and traveler satisfaction. The technology is available; now it's about commitment to implementation.
View Post
Share
View Post
  • 2 min

Riviera Travel unveils AI tool ‘made by…

💻 Riviera Travel, a UK-based cruise and tour operator, launched RIVA AI on 12 November 2025. This digital assistant, integrated into the Riviera Explorer portal, is designed to aid travel agents with tasks like handling inquiries and creating social media content. RIVA AI provides 24/7 access, reducing admin time and helping agents sell smarter and market faster. Developed with agent feedback, it's aimed to enhance efficiency and trade support. A rollout in Ireland is planned soon.
View Post
Share
View Post
  • 2 min

Apaleo appoints new director of people and…

📈 Apaleo bolsters leadership with Leonie Häsler as Director of People and Culture, and Andre Klan as CFO. In 2025, they launched the Agent Hub and MCP Server, with plans for DACH, UK, and France expansion in 2026. Raised €20 million in 2024, now headquartered in central Munich. CEO Uli Pillau emphasizes leveraging Häsler’s and Klan's SaaS and hospitality expertise for sustainable global growth.
View Post
Share
View Post
  • 1 min

Cloudbeds launches Preferred Partner Program

🏨 Cloudbeds launches its Preferred Partner Program to enhance value for hoteliers. This initiative highlights partners such as Amadeus, Flexipass, FLYR, IDeaS, Lightspeed, Mirai, Operto, Revinate, Siteminder, and Toast. Evaluated through a data-driven model focusing on customer adoption, integration quality, and support, the program aims to simplify tech decisions for hoteliers by promoting reliable solutions that drive growth and efficiency.
View Post
Share
View Post
  • 2 min

Travel Counsellors rolls out AI assistant…

🚀 Travel Counsellors launched the TC Co-Pilot AI assistant to boost productivity and personalize customer experiences. Developed in-house over 18 months, it's integrated with their Phenix platform. Initially trialed with 120 users, it's now available to over 2,200 business owners globally. TC Co-Pilot aids in tasks like itinerary building and social media planning. Future updates will expand itinerary options and creative tools. The initiative highlights Travel Counsellors' commitment to innovation without replacing human expertise.
View Post
Share
View Post
  • 2 min

Loveholidays hosts first Partner…

🏨 More than 300 partners attended loveholidays' inaugural Partner Appreciation Awards at the Marriott Hotel Grosvenor Square, London. The event unveiled the Most Loved Hotel Awards, based on 215,000 reviews over 12 months. Over 1,000 hotels in 40 destinations were honored as Most Loved in Destination, and 275 hotels received the Most Loved Worldwide accolade, achieving a 4.5/5 customer rating. Special Recognition Awards were presented to 38 partners. Enhanced visibility on loveholidays' platform will benefit award-winning properties.
View Post
Share
View Post
  • 4 min

Guest Post: How AI can accelerate airlines’…

🛩 Airlines are advancing in New Distribution Capabilities (66%), but only 27% have progressed in Offer and Order transformation, despite 72% seeing it as strategically important. AI aids by optimizing pricing and automating services, delivering up to 6% revenue uplift and cutting onboarding time by 85%. The shift to Offer Order Settle Deliver (OOSD) is crucial for modern retailing, offering a smoother journey for passengers and higher conversion rates for airlines.
View Post
Share
View Post
  • 1 min

RateGain finalises Sojern acquisition

✈️ RateGain finalizes acquisition of Sojern, integrating their AI-powered travel tech solutions. Serving 13,000 customers across the Americas, Europe, Middle East, Africa, and Asia Pacific, this union strengthens their market position. The combined platform enhances marketing, distribution, and revenue strategies, leveraging AI for precision targeting and engagement. Bhanu Chopra highlights the strategic global expansion; Mark Rabe sees it as a growth catalyst. Focus: innovation, customer outcomes, and a future-ready travel platform.
View Post
Share
View Post
  • 2 min

WildChina’s new AI Travel Assistant now live

🇨🇳 WildChina, the first DMC to use GuideGeek AI tech, introduces WildConcierge, an AI travel assistant, to enhance China travel planning. Available on wildchina.com.au, it offers real-time responses in 50+ languages, integrating data from over 1,000 sources. This tool streamlines initial inquiries, saving time by automating repetitive tasks and providing personalized travel inspiration before connecting travelers with human experts for bespoke planning.
View Post
Share