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TrustYou

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  • 3 min

5 Examples of Hotel Managers Responding to Reviews Like Stars

🏨 Guest reviews profoundly impact hotel reputations and bookings, necessitating professional, empathetic, and prompt responses from hotel managers. Five exemplary techniques include staff recognition, offering solutions, complimenting guests, making useful recommendations, and inviting guests back. Using TrustYou's responseAI can streamline reply efforts by up to 75%, maintaining a personal touch while addressing reviews efficiently.
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  • 10 min

Why Didn’t My Guest Leave a Review? 4 Ways to Get More Feedback From Your Guests

📝 A TrustYou study shows 95% of travelers read reviews before booking. Authors read an average of 9.8 reviews, while those just browsing read 7.5 reviews. About 51.4% prefer direct hotel feedback; Google is used by 47.5%. Hotel guests often don't leave reviews due to time constraints (50%), unawareness of where to post (35.1%), or simply not wanting to post-travel (1 in 4). Incentives like room upgrades or discounts could motivate over 6 in 10 guests to review. Email surveys are favored by 63.7% for feedback. Personalized responses to feedback can increase review likelihood by 43%.
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