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Monette Canawin

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  • 4 min

Executive Housekeeper Audrey Goh Leads a 160-Person Team at Honolulu's 453-Key Halekulani Hotel Since 1991

🏨 Audrey Goh, Executive Housekeeper at Honolulu's Halekulani since 1991, manages over 160 housekeepers. The pandemic caused 50 departures, leading to innovative recruitment. Despite high expectations, Halekulani fosters a family-like culture, ensuring high performance. Housekeepers, often with limited English, receive language training. Wages are competitive, and the team rarely loses members over pay. Audrey, who sees her team as family, finds joy in their success. She equates her role to a mother's, never considering retirement.
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Effective Pre-Arrival Communication Enhances Guest Experience and Increases Revenue Through Targeted Upselling

📱 Effective pre-arrival communication enhances the guest journey, reinforces brand identity, and boosts revenue through targeted upselling. Missteps, like fragmented or irrelevant messaging, can create friction and damage your professional image. To maintain guest confidence and ensure a smooth transition from booking to check-in, avoid these common communication pitfalls.
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  • 13 min

Hotel Wellness by 2035 to Focus on Nutrition, Sleep, and Environmental Quality Over Traditional Indulgent Spa Services

🍴 2015, wellness trends like red light therapy and meditation were niche. Shifts by 2035: refined sugar likened to narcotics, ultra-processed foods scrutinized, and artificial sweeteners linked to health issues. Seed oils seen as harmful, while artificial additives in oat milk and non-organic bananas criticized. Microplastics in tea bags and potential harms in non-food items like mouthwash and sunscreen highlighted. Hotel wellness is moving towards nutrition and environmental quality, focusing on reducing inflammation and metabolic health.
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Up Hotel Agency Wins Three Awards at 2025 Web Marketing Association WebAwards for Excellence in Web Design

🏆 Up Hotel Agency wins three awards at the 2025 Web Marketing Association WebAwards. Recognized in the "Hotel & Lodging Standard of Excellence" and "Outstanding Website" categories, they showcased their digital design expertise. Winning projects include Montcalm Collection and The Newman. The WebAwards, established in 1997, are a prestigious competition judged on design, innovation, and usability. Up Hotel Agency acknowledges their team and clients for contributing to their success. Awards details are available at the WebAwards website.
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