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Rob Spooner

531 posts

Hospitality Leaders Often Struggle After Promotion Due to Lack of Proper Coaching and Leadership Training

📖 June 16, hotel-online.com, hospitality leaders face challenges post-promotion, struggling with team management, accountability, and guest experience consistency. High expectations, lean staffing, and turnover exacerbate issues. Coaching is key, bridging operational demands and leadership skills. Organizations often fail to prepare leaders, resulting in burnout and inconsistency. Addressing this through coaching improves confidence and retention, ultimately boosting business performance. Rob Spooner, a seasoned HR executive, emphasizes developing leadership to enhance service and culture.
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UK Restaurants Achieve 4.0% Growth in Delivery and Takeaway Sales in May, Best in 18 Months

Here is the summary you requested: 🍴 In May, restaurants in Britain saw their best organic growth in delivery and takeaway sales in 18 months. The NIQ Hospitality at Home Tracker reported a 4.0% increase compared to May 2025. This surpasses the current inflation rate measured by the Consumer Prices Index. The uptick follows four months of sub-inflation growth and marks the highest performance since November 2024.
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John Webber of Colliers Criticizes Andy Burnham's Business Rates Policy Amid Potential Leadership Bid Against Keir Starmer

📊 Andy Burnham, former Manchester mayor, plans to contest against Keir Starmer for UK Prime Minister. John Webber, Colliers' Head of Business Rates, critiques Burnham's business rates policy, labeling it a populist approach. Webber highlights concerns over its potential economic impact. The leadership contest and policy debate occur amid broader discussions on economic strategies and governance priorities.
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Salesforce Acquires Finn for $3.6 Billion to Leverage Its Proprietary AI Customer Support Infrastructure

💰 Amex acquired TheFork from TripAdvisor for $700 million, raising questions about its relevance. Yum! sold Pizza Hut for $1.5 billion, aiming to leverage nostalgia despite franchise struggles. Salesforce bought Finn (formerly Intercom) for $3.6 billion to capitalize on its AI infrastructure. In May, the leisure and hospitality sector added 70,000 jobs, significantly surpassing the 12-month average of 14,000, with food services contributing 48,000 jobs, indicating industry growth.
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HOSPA and Hotality IT Solutions Webinar Highlights AI as a Tool, Not a Replacement, for Hoteliers

💻 Hoteliers were advised in a webinar by HOSPA and Hotality IT Solutions to view AI as an assistant, not a replacement. Mike Juszczak, operations manager at Hotality IT Solutions, emphasized AI's role in daily life and its ability to swiftly analyze data. However, AI requires ongoing input from human experts to function effectively. The event, titled "AI & Copilot - transforming your hotel - practical AI for every department," highlighted AI's potential in the hotel industry.
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Fine Dining Leads Hospitality Recovery in May 2026 with Strong Demand in Central London, Reports Moore Kingston Smith

🍴 May 2026 saw growth in the hospitality sector, with fine dining as the frontrunner. Central London experienced strong demand, contributing to this recovery. The Moore Kingston Smith report highlights month-on-month and year-on-year improvements across restaurants, pubs, and bars. Seasonal momentum played a key role in this resurgence.
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Recruiting Scam Uncovered: Fake $2.6 Million CFO Offer Exposed in Hospitality Sector by Verifying Email Credentials

📧 Last Sunday in Montreal, a scam email offered a CFO role with a salary between $900K to $2.6M, later adjusted to $250K-$450K. The sender used a Gmail account, and verification attempts failed due to blocked channels. Real recruiter confirmed impersonation after being contacted directly. No personal information was shared. Key advice: slow down, verify through independent channels, and trust numbers over narratives for protection against such scams.
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  • 4 min

Storytelling in Hotel Marketing Enhances Guest Engagement and Differentiates Brands in Competitive Hospitality Industry

🏨 Storytelling in hotel marketing creates emotional connections with guests, transforming hotels into memorable experiences rather than just services. By showcasing unique characteristics like history or sustainability, hotels can differentiate from competitors. Authentic narratives about staff and local partnerships foster trust and loyalty. Digital platforms such as social media enhance storytelling reach, while metrics like engagement rates and conversion rates measure effectiveness. Incorporating storytelling is essential for building stronger guest relationships and increasing bookings.
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