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katherinedoggrell

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British Restaurant Groups See 1.9% Sales Growth in March 2026, Marking Third Month Below Inflation

🍴 British restaurant groups saw a third consecutive month of below-inflation growth in at-home sales as of March 2026. According to the NIQ Hospitality at Home Tracker, March's like-for-like sales were only 1.9% higher than in March 2025. Earlier, January and February recorded slight increases of 2.7% and 0.1%, respectively. The data indicates cautious consumer spending in early 2026, likely affecting future consumer confidence.
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Uber Expands Into Travel Market With Expedia Partnership, Introduces Voice Booking Amid Super-App Strategy

🛫 Uber announced a partnership with Expedia to let users book hotels in-app, aiming to become a super-app for travel. CEO Dara Khosrowshahi, formerly of Expedia, highlighted the shift from rides to broader services. Uber's Eats division saw a 60% increase in advertising revenue, reaching $1.5 billion annually by Q1 2025. A new "Book with Voice" feature was released, leveraging AI for seamless travel planning. Critics question Uber's strategic direction compared to co-founder Travis Kalanick's AI-driven mobility focus.
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Uber Partners with Expedia to Expand Travel Services, Projects $1.5 Billion in Advertising Revenue for 2025

📱 Uber's collaboration with Expedia allows hotel bookings through its app, announced during the "Go — Get" keynote by CEO Dara Khosrowshahi. Uber seeks to become a travel super-app, contrasting with former CEO Travis Kalanick's AI-focused ATOM. Uber's "Book with Voice" feature leverages AI for travel planning, amid a rise in AI-powered services. Eats advertising drives $1.5 billion annually by Q1 2025. Building custom AI solutions is now efficient and cost-effective, with potential high returns.
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  • 4 min

Storytelling Elevates Hospitality Events by Enhancing Guest Engagement and Creating Memorable Experiences

📖 In hospitality, storytelling transforms events into unforgettable experiences, engaging guests with cohesive narratives. Key narrative elements—setting, character, conflict, resolution, and theme—integrate with decor, menu, and entertainment. Emotional touchpoints, interactive storytelling, and sensory elements like sound and taste enhance connection and immersion. Post-event feedback and data analysis assess storytelling effectiveness, guiding future improvements. This strategic use of storytelling fosters deep guest connections and creates lasting memories.
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Georgia State's Cecil B. Day School of Hospitality Administration Innovates with Industry Partnerships and Franchising Focus.

📚 At Georgia State University, the Cecil B. Day School of Hospitality Administration is shaping future hospitality leaders. In July, Dr. Benjamin Lawrence became director, focusing on expanding the program and student opportunities in Atlanta, a hospitality hub. Georgia State, a major and diverse university with over 50,000 students, emphasizes internships and offers unique franchising and entrepreneurship courses. The university, founded in 1913, is renowned for its integration with the business community and its historical ties to hospitality education since 1973.
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Webinar Highlights Role of AI Scheduling and Tronc Design in Balancing Hotel Team Costs and Guest Experience

📈 In a recent HOSPA webinar, experts discussed how Tronc Design and AI Scheduling are transforming hospitality teams. Kate Linstead from Grateful emphasized the importance of balancing operational costs with team happiness to enhance guest experiences. This discussion highlighted innovative strategies for optimizing hotel operations using AI and design, ultimately aiming for improved profitability and guest satisfaction in the hospitality industry.
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  • 4 min

Experiential Luxury Surges in Hospitality Industry as Traditional Luxury Shifts to Wellness and Unique Experiences

🛩 In 2026, the hospitality industry is pivoting from traditional luxury to experiential luxury, focusing on unique experiences like wellness and exclusive activities. Prominent brands like Aman and Six Senses exemplify this trend. A key example is the Fairmont Chateau Lake Louise, which expanded its offerings with a multimillion-dollar Nordic spa. Despite evolving offerings, the core of luxury remains attentive service. The industry is leveraging technology, including AI and CRM, to enhance guest experiences and remain competitive.
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