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katherinedoggrell

454 posts

HOSPA Webinar Highlights Shift from Generative AI to Autonomous Agentic AI in Hospitality Industry

💻 June 2023, a HOSPA webinar highlighted the evolution of agentic AI, promising a shift from generative AI to more autonomous systems. Wouter Geerts from Mews emphasized the proactive nature of agentic AI, promoting enhanced collaboration. The focus was on deploying AI for competitive advantage in hotels, suggesting every staff member could benefit from its assistance. Agentic AI's ability to function with minimal human intervention was highlighted as a key differentiator.
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  • 9 min

Borgo Santandrea in Amalfi Opened in 2021 with 45 Rooms, Featuring Unique Midcentury Mediterranean Design and Private Beach Club

🏨 Borgo Santandrea, an ultraluxury resort located 10 minutes from Amalfi, Italy, opened in July 2021. It features 29 rooms and 16 suites. Despite challenges like the pandemic, it earned a spot on the World’s 50 Best Hotels list shortly after opening. The resort offers amenities like a private beach, three restaurants led by Michelin-starred Chef Crescenzo Scotti, and two luxury yachts. It combines midcentury and Mediterranean design, attracting a younger, design-savvy crowd.
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  • 3 min

Concierge Services in Luxury Hotels Elevate Guest Experiences with Personalized Service and Local Expertise

💬 Concierges in luxury hospitality transform stays into unforgettable experiences by offering personalized, anticipatory service. Their expertise ranges from securing last-minute private jets to organizing unique dining experiences. By leveraging local knowledge and exclusive access, concierges craft tailored itineraries, enhancing guest satisfaction and fostering loyalty. These services are vital in differentiating luxury hotels, ensuring guests return for the exceptional experiences and personal connections they provide.
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Damnlines Introduces Real-Time Queue Data for Restaurants in Brooklyn, Offering Spontaneous Dining Experiences

📶 Damnlines, a new website, is experimenting with restaurant wait times by installing cameras at locations like Salt Hank’s and L’industrie in Brooklyn. It provides real-time data, offering an alternative to reservation systems by encouraging "controlled spontaneity." Meanwhile, scams are on the rise in the travel industry, with hackers targeting loyalty accounts and fake booking sites exploiting Google ads to overcharge thousands in fees. Protecting digital identity has become crucial for businesses facing these threats.
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Consistent Hotel Guest Experience is Key to Sustaining Engagement and Driving Repeat Bookings Beyond a Beautiful Website

🏨 Hotel leaders must ensure that the online and physical guest experience align seamlessly. A strong website attracts customers, but consistency in service maintains engagement, loyalty, and repeat bookings. Critical areas include honest online expectations, pre-stay clarity, smooth check-ins, in-room convenience, and effective post-stay communication. Bridging the gap between digital promises and reality is essential to protect reputation and revenue in a competitive market.
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  • 8 min

Corner Collection, Based in Old Montreal, Expands with Hotel Nelligan Transformation and New Restaurant Openings in 2026

🏨 Corner Collection, based in Old Montréal, launched in 2022. Known for Hôtel Nelligan (105 rooms) and Hôtel Place d’Armes (169 rooms), it blends luxury with authentic experiences, owning restaurants and a luxury spa. Hotel Nelligan will reopen in May 2026. Mama C launched in 2025, with Lovebird set to open in 2026. The group seeks thoughtful growth, valuing authentic, local experiences, and integrating wellness and sustainability in hospitality. Founded over 50 years ago, it remains family-owned.
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