Hotel Operations

Inspired by Jeff Bezos’ wisdom to focus on the constants in a changing world, and echoing the core tenets of the “jobs-to-be-done” theory, it’s clear that while the hotel industry…

“People have always liked flexibility; it’s a market law that whenever you impose a restriction, you reduce your target market. The fact that the non-refundable rate is very popular in…

Responding to guest feedback quickly and professionally isn’t just a nice-to-have; it’s essential for maintaining your reputation and building guest loyalty, not only with the guest who took the time to…

Boost Repeat Stays with a Hotel Loyalty Program Table of Contents You might also like

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