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Hotel Operations

575 posts

Day-to-day hotel operations and management: best practices, tools and insights for running hospitality businesses.

Empathy and Consistency Urged as Key Leadership Traits to Rebuild Trust in the Hospitality Industry

  • 12 June 2026
🏨 Trust in hotels erodes gradually with broken promises, inconsistency, and lack of empathy. Effective leadership requires transparency, reliability, and empathy, yet many leaders avoid vulnerability. In hospitality, the phrase "I've got your back" often lacks genuine support, leading to systemic trust issues. Rebuilding trust involves consistent, human interactions rather than grand gestures. The next generation seeks present, honest, and empathetic leaders. Hotels depend on people and trust, necessitating a leadership shift focused on human connection.
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  • 2 min

Complimentary Hotel Management Agreement Reviews Offered to Address Key Contractual Pressure Points and Risks

  • 12 June 2026
🏨 Are you considering a 5% or the full 11-16% royalty fee when underwriting a branded hotel? Over 20 years, working with Aman, Nikki Beach, One&Only, The Luxury Collection, Banyan Tree, and Hilton, it's clear that successful owners invest time negotiating 20–30-year agreements to protect NOI and exit strategies. Key areas include fee structures, approvals, and termination terms. A complimentary agreement review is offered, highlighting risks and aligning incentives. #HotelInvestment #HospitalityStrategy
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  • 1 min

Sleep Inn by Choice Hotels Launches Local Favorites Breakfast Program Featuring Regionally Inspired Items Across U.S. Locations

  • LODGING Staff
  • 10 June 2026
🥝 Sleep Inn by Choice Hotels International, in North Bethesda, Maryland, launched the "Local Favorites" breakfast program, incorporating regionally inspired items into their Morning Medley offering. This initiative includes local pastries and seasonings, alongside stories linking them to the community. Optional regional waffle recipes, including banana bread waffles in the Southeast and chocolate waffles in the Midwest, are also available. This program enhances guest experiences by showcasing local flavors and culture.
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Hotel Loyalty Programs: Strategies to Maximize Rewards and Enhance Guest Loyalty Explained by RateGain

  • rategain
  • 10 June 2026
💼 In "Hotel Loyalty Programs: Maximize Rewards & Enhance Guest Loyalty," learn how hotels can boost guest retention through effective loyalty programs. These programs offer rewards to frequent guests, fostering long-term relationships. Understanding the various types of loyalty programs and employing strategic methods can significantly enhance guest satisfaction and loyalty. This investment is crucial for hotels aiming to maintain a competitive edge. Discover proven strategies in this comprehensive guide by RateGain.
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  • 2 min

Radisson Hotel Group Deploys Yipy System to Enhance Brand Standards Across Over 1,500 Properties Globally

  • LODGING Staff
  • 9 June 2026
📈 Radisson Hotel Group (RHG) is rolling out Yipy's Hospitality Standards Management System globally to enhance brand standards management across its 1,500+ properties and ten hotel brands. This system improves operational agility with role-based visibility, multilingual support, automated self-assessments, and centralized reporting. Melissa Melendez Juan emphasizes its ability to simplify compliance and training. CEO of Yipy, Adam Tuttle, highlights the system's role in moving from static documents to actionable standards, supporting RHG’s operational consistency efforts.
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  • 6 min

Explore Boston on a Budget: Tips for Affordable Accommodation, Dining, and Free Attractions

  • 9 June 2026
💸 Choose cost-efficient accommodations outside Boston's core; consider Cambridge. Walk between attractions like Boston Common and Faneuil Hall to save on transport. Enjoy budget-friendly dining in areas like Chinatown and the North End. Explore free attractions like the Boston Public Library and Public Garden. Avoid tourist traps with inflated prices, especially during events. Take advantage of student areas for affordable activities. Use public transport and seek free events to minimize expenses.
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  • 2 min

PM Hotel Group Takes Over Management of 12-Hotel, 1,533-Room Portfolio in Greater Nashville for Pinnacle Hospitality

  • Swasti Sharma
  • 8 June 2026
🏨 PM Hotel Group assumed management of a 12-hotel, 1,533-room portfolio in Nashville for Pinnacle Hospitality Partners on May 1, 2026. The properties, branded under Hilton, Marriott, and others, are located in Nashville's Opryland and Downtown Stadium districts, plus Goodlettsville, Mt. Juliet, and Brentwood. The management transition started April 1, 2026. PM Hotel Group aims to enhance performance through strategic revenue, sales, and marketing alignment. They operate over 80 hotels in 20 states.
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  • 2 min

Fray & Merenda Consulting Group Launches University-Backed Executive Training for Hotels and Restaurants in Partnership with St. John’s University

  • LODGING Staff
  • 8 June 2026
🏠 Fray & Merenda Consulting Group launched in New York, offering executive training for hotels and restaurants. Founded by Dr. Ingrid Fray and Professor April Merenda of St. John’s University, this firm provides university-backed certification through the Tobin Center. Programs focus on guest experience, leadership, and team retention, available on-site, hybrid, or as short-term intensives. They serve nationwide, leveraging over 55 years of combined industry experience.
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  • 2 min

Horwood House Launches Training Program with Local Institutions to Support Young Women in Hospitality Industry

  • Corina Duma
  • 8 June 2026
🏨 Horwood House hotel, located in Little Horwood, launched a training program with Buckinghamshire New University and Milton Keynes College Group for young women entering the hospitality industry. Over 20 women attended the first session, which focused on career pathways and leadership. The initiative aims to strengthen local education partnerships and support the talent pipeline. The next session is on June 22. Tracy Montgomery emphasizes the program's role in offering long-term career opportunities in hospitality.
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  • 3 min

Olympia Hospitality Stresses Flexibility as Key to Success Amid Weather-Related Travel Disruptions This Summer

  • Colin Tessier
  • 8 June 2026
🌦 The summer travel season is crucial for Olympia Hospitality in New England, with major events like the FIFA World Cup and America250 set to boost travel. However, unpredictable weather can disrupt plans, impacting hotel performance significantly. John Schultzel of Olympia Hospitality stresses the need for adaptable strategies, including flexible marketing and alternative indoor activities like movie nights and indoor pools. In this dynamic environment, success hinges on responsiveness and maintaining a focus on guest experience.
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    The visibility game just got serious for hoteliers

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