Hotel Operations

575 posts

Day-to-day hotel operations and management: best practices, tools and insights for running hospitality businesses.

Nearly 30% of New Hospitality Hires Leave Within 90 Days Due to Poor Onboarding Practices

📈 30% of new hospitality hires leave within 90 days, with most turnover occurring in the first 45 days due to poor onboarding. Organizations with structured onboarding systems see improved retention. Effective onboarding includes clear communication, defined training modules, and regular feedback. It starts before the employee arrives and emphasizes culture through daily behavior. Successful onboarding results in faster employee productivity, consistent guest service, and reduced early turnover. Matthew Mascali emphasizes its importance for lasting team success.
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Strong Workplace Culture Enhances Hotel Guest Experience and Protects Reputation and Revenue

📋 A mid-scale hotel experienced guest dissatisfaction due to rushed front desk interactions, overwhelmed breakfast staff, and delayed responses to requests during a three-night stay. Despite clean rooms and fair rates, these service issues highlighted the importance of strong workplace culture in maintaining hotel reputation and revenue. Proper staff training and support can improve guest experiences and ensure a positive impact on a hotel’s performance.
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Remington Hospitality Expands into Caribbean by Managing Aruna Resort & Villas in Ambergris Caye, Belize

🏖 Remington Hospitality, with a focus on the Caribbean and Latin America, has taken over management of Aruna Resort & Villas in Ambergris Caye, Belize, expanding its presence in the region. Located 1.3 miles west of San Pedro, the resort features canal-front and beachfront villas. Akasha Restaurant offers globally inspired dishes with local ingredients. Keith Oltchick highlights plans to enhance operational efficiencies and maximize the property’s growth potential.
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A Small Gesture at Dubai's Iconic Hotel Leaves Lasting Impression on Guest

📖 Family holiday in Dubai. Iconic hotel with world records: thousands of rooms, multiple pools, dozens of restaurants, waterslides, aquariums, underwater suites. Memorable moment: lens cloth left beside sunglasses with a card saying "With Our Compliments." Small gesture made a big impact. Thoughtful attention, not grand gestures, creates lasting impressions. People remember these moments, which encourage them to return. The lens cloth's low cost contrasted with its significant value in guest experience.
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Hospitality Brands Need to Engage Frontline Staff in Storytelling for Authentic Guest Experience Beyond Marketing Narratives

🏨 Luxury hospitality brands emphasize storytelling around culture and community. Yet, despite adding design and experiences, employees often remain undervalued as mere operational costs. A meaningful guest experience requires staff to deeply understand the hotel's narrative and standards. While a captivating story may attract guests, their return depends on genuine interactions with informed and empowered staff, highlighting the disconnect between brand language and actual guest experiences.
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Pyramid Global Hospitality Adds Historic 238-Room Mission Inn Hotel & Spa in Riverside to Benchmark Collection

🏨 Pyramid Global Hospitality recently took over management of The Mission Inn Hotel & Spa in Riverside, California, in June 2026, following its acquisition by the San Manuel Investment Authority. This historic hotel, originally opened in 1876, features 238 rooms, 20,000 square feet of event space, and eight dining venues. It is known for its Mission Revival architecture and annual Festival of Lights. Pyramid's management marks its first partnership with the Yuhaaviatam of San Manuel Nation.
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Clermont Hotel Group Partners with RADA Business to Train 1,700 Staff in Performance Skills Using Acting Techniques

🎭 Clermont Hotel Group has partnered with RADA Business to provide performance training to 1,700 staff members. The Summer Skills Fest, employing acting techniques like RADA’s ‘body, breath and voice’ framework, includes three presentation skills workshops. Over 50 front-of-house staff at Gordon Ramsay's Hell’s Kitchen in the Cumberland hotel (opened in April) have already benefited. This initiative aims to transform hospitality into an experiential service, enhancing customer interactions.
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Cloudbeds Highlights the Role of Booking Engines in Elevating Hotel Websites from Mere Reservation Tools to Revenue Generators

💻 Hotel booking engines are essential tools for transforming websites into primary booking sources. By utilizing direct reservations, hotels can reduce dependency on Online Travel Agencies (OTAs), enhancing revenue and guest experience. A robust booking engine simplifies the reservation process, integrates with property management systems, and offers real-time availability and pricing. This strategic shift helps hotels maintain control over bookings, improve margins, and establish a stronger brand identity.
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Dreamscape Hospitality Assumes Management of Delta Hotels by Marriott Ontario Airport in California, Expanding Its Portfolio

🏨 Dreamscape Hospitality has taken over management of the Delta Hotels by Marriott Ontario Airport in Ontario, California. With proximity to Ontario International Airport and the Ontario Convention Center, the hotel features guestrooms, meeting spaces, a restaurant, an outdoor pool, and a fitness center. Adam Patenaude, President of Dreamscape, emphasizes enhancing performance and guest experience. The takeover signifies Dreamscape's commitment to maintaining the Delta Hotels by Marriott brand standards.
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