Hotel Operations

📖 June 16, hotel-online.com, hospitality leaders face challenges post-promotion, struggling with team management, accountability, and guest experience consistency. High expectations, lean staffing, and turnover exacerbate issues. Coaching is key, bridging operational demands and leadership skills. Organizations often fail to prepare leaders, resulting in burnout and inconsistency. Addressing this through coaching improves confidence and retention, ultimately boosting business performance. Rob Spooner, a seasoned HR executive, emphasizes developing leadership to enhance service and culture.

💻 Cloudbeds empowers boutique collections, lifestyle brands, and expanding hotel groups by unifying operations and centralizing decision-making. This allows for enhanced portfolio-wide visibility and scaling without compromising guest experience.

🏖️ Pyramid Global Hospitality has been appointed to manage South Seas, an island resort on Captiva, Florida. The resort spans 330 acres with 2.5 miles of beachfront, and over half is a wildlife preserve. Since 2022, redevelopment includes new villas and Captiva Landing waterpark. The management deal involves Wheelock Street Capital, Timbers Company, and Ronto Group. Pyramid oversees golf, marinas, and nine dining venues, aiming to transform South Seas into the top U.S. family resort.

📧 Last Sunday in Montreal, a scam email offered a CFO role with a salary between $900K to $2.6M, later adjusted to $250K-$450K. The sender used a Gmail account, and verification attempts failed due to blocked channels. Real recruiter confirmed impersonation after being contacted directly. No personal information was shared. Key advice: slow down, verify through independent channels, and trust numbers over narratives for protection against such scams.