Hotel Operations & Management News | 10min Hotel News - Page 23

Wide courtyard scene between ornate Parisian-style buildings with wrought-iron balconies and striped awnings, blue sky above.

4 min

Rosewood's Hôtel de Crillon in Paris Blends Historic Grandeur with Modern Elegance After Extensive Restoration

🏨 In 2013, Rosewood took over the Hôtel de Crillon in Paris, giving the historic hotel a modern yet classic touch. Situated on Place de la Concorde in the 8th arrondissement, the hotel features design work by architect Richard Martinet and designers Aline d’Amman, Tristan Auer, and Chahan Minassian. Karl Lagerfeld’s Les Grands Appartements include a unique two-tonne Carrara marble bath. The spa includes a 14-meter pool, and dining options like Nonos by Paul Pairet offer Parisian charm.

Overwater bungalows with thatched roofs on stilts over turquoise water under a blue sky, palm trees to the right.

3 min

RevOptimum Offers Cost-Effective Solution to Mitigate Manual Labor Risks from Fragmented Hotel Software Systems

📈 Independent hotel operators face significant financial and labor inefficiencies due to disconnected software systems. Manual tasks, such as entering OTA room keys (8 mins/res) and rate adjustments (45 mins), lead to costly errors like inputting $49 instead of $490, causing high-margin losses. Automated systems can perform these tasks in seconds. RevOptimum offers a solution by synchronizing existing systems without expensive software, ensuring 100% data fidelity and freeing staff to focus on guest services.

Forbes Travel Guide Evaluations Focus 70% on Service Quality, Emphasizing Courtesy and Emotional Intelligence Over Physical Perfection

📚 Forbes Travel Guide evaluates luxury hotels using hundreds of standards across ten core areas: cleanliness, courtesy, efficiency, food quality, personalized service, guest comfort, luxury sense, staff appearance, technical skill, and wellness. Key emphasis is on courtesy, personalized service, and guest comfort, contributing 70% of the final score. Execution under pressure, emotional intelligence, and culture-driven service are crucial for success. Continuous training, cultural commitment, and a focus on guest experience over ratings are essential for maintaining standards.

Outdoor patio seating area with four gray-cushioned chairs around a dark wicker table topped with a glass insert and blue decorative stones on a light deck.

4 min

Innholder Scholarship Program Advances 70% of Participants to Senior Leadership in Hospitality Industry

📚 In 2015, a Master Innholders' Innholder Scholarship enabled career growth, promoting leadership skills and industry networking. Today, 70% of recent Scholars have advanced to senior roles, underscoring structured development's impact on retention. Karen de Koning, a 2021 Scholar, highlights strategic thinking as crucial for growth. David Morgan Hewitt's 1997 experience at Cornell emphasized diverse perspectives. Samantha Rieu, a 2024 Scholar, notes the confidence gained from training enhances leadership and industry collaboration.

Businesswoman standing by floor-to-ceiling windows, gazing at a coastal city as dark storm clouds approach.

3 min

80% of Hotels Spend Up to Two Days Weekly on Manual Reporting, Impacting Revenue Management

📈 Knowing the cause of a soft month early can make a difference. In week two, issues like non-repeating citywide events and closer-to-arrival bookings are evident. 80% of hotels spend up to two business days weekly on manual reporting, yet miss real-time insights. A demand misread of 8-12% at a 200-room hotel can cost €250,000 annually. Recommendations: log causes in real time, forecast beyond rooms, and align variance format with the GM. This reduces reconciliation time and aids strategic focus.

Businessman in a gray suit stands beside a large gray vehicle charging kiosk, smiling at the camera.

4 min

J.D. Power Study Reveals U.S. Hotel Guests Dissatisfaction Grows When Front-Desk Wait Exceeds Five Minutes

🔑 J.D. Power study reveals U.S. hotel guest dissatisfaction spikes after front-desk waits exceed five minutes. Hotels lose 2,000-3,000 labor hours annually due to key management inefficiencies. Concord Hospitality’s switch to electronic key cabinets at over 20 sites, including Lansing, Michigan, improved key access with real-time tracking. Rekeying costs rise to thousands per incident. Smart key systems reduce liabilities and labor costs, with potential ROI within 6-12 months. Electronic systems provide timestamped audit trails for contractor interactions.

Slide with two colored panels: Peak Season / High Demand listing three actions (Close Wholesalers; Restrict OTAs; Funnel to Direct Web) and Low Season / Distress Inventory listing three actions (Open Wholesalers; Launch OTA Flash Sales; Activate Opaque Target Channels).

5 min

Independent Hotels Urged to Optimize Distribution Strategy by Shifting Focus from RevPAR to Net-RevPAR for Profitability

💸 Independent hotels face distribution challenges. Relying on OTAs for 70% occupancy incurs 15%-25% commissions. Shift focus from RevPAR to Net-RevPAR for profitability. Strategies include dynamic inventory management and rate leakage defense. Ideal distribution mix: 35%-45% direct, 35%-40% OTAs, 10%-15% corporate/GDS, 5%-10% niche/metasearch/wholesale. Optimize cost of acquisition through multi-channel strategies and controlling guest data for long-term success.

Group of professionals in a conference room posing for a photo, many giving thumbs up and smiling at the camera.

5 min

Hotels Must Adapt Content Strategies to Meet Increased Demand for Timely, Multi-Channel Guest Engagement

16 July 2026

📰 In today's fast-paced hotel marketing, one marketer per property is no longer enough. 🌍 Hotel content demands have expanded to include managing websites, reviews, daily social media posts, email campaigns, and multilingual OTA listings. 📈 Inefficient workflows lead to outdated information and inconsistent brand voices across properties, costing bookings. 🏨 A streamlined content process with shared calendars, reusable content blocks, and simplified approval steps can enhance brand consistency and improve guest experiences.

Aerial view of a coastal city at sunset with tall buildings along the water and construction cranes in the foreground.

4 min

U.S. Hotel Operating Costs Rise 4% Annually, Driving Need for Unified Forecasting to Prove ROI and Support Growth

🏨 U.S. hotel operating costs rise 4% annually, while RevPAR growth lags, causing a decline in GOP margins for three consecutive years. General managers change every 2.5 years, mainly due to conflicts with owners. 80% of hotels spend two business days weekly on manual reporting. Hotels with a single forecast can increase revenue by 1.9% and earnings by 4.7% compared to peers. Emphasizing a unified reporting system aids growth and maintains GM retention.

Outdoor lounge area with striped cushioned sunbeds and folded towels, set against desert hills and a blue sky at sunset.

1 min

Urban Cowboy Founders Discuss Creating Home-like Hotel Experiences Focused on Nostalgia and Community

📹 Hosted by Adam Mogelonsky, the Brand Insiders video series on Hospitality Net features an insightful interview with Jersey Banks and Lyon Porter, founders of Urban Cowboy. The episode, approximately one hour long, explores themes such as nostalgia, community, and creating hotels that feel like home. Watch the full video on Hospitality Net or visit Hotel Mogel's website for more details.

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