Hotel Operations

🏨 "Boost Repeat Stays with a Hotel Loyalty Program" guides hoteliers to increase long-term bookings by building guest loyalty with tiered rewards, personalization, and smart tech. Article published on 2025-05-08 by Hotelogix Blog, emphasizes utilizing loyalty programs to secure repeat customer stays.

🎉 Your 3rd Spot, an eatertainment concept in Atlanta, opened in 2023 with a 30,000 square-foot space, without a tipping model, opting instead for a 20% service charge. Run by Amp Up1 Hospitality Management, the company ensures higher hourly wages for staff, spreading the charge across all team members. Post-opening, the employee turnover rate stands below 50%, hinting at a successful model as the brand plans national expansion. Additionally, the no-tipping model, which includes healthcare and 401ks, has been well-received by customers and employees alike.

🏨 The hospitality industry faces the challenge of building and retaining a strong workforce, exacerbated by the COVID-19 pandemic. The workforce now prioritizes work-life balance and purposeful careers, with a shift from aspiring for VP-level roles to general manager positions. Recruitment focuses on personal connections, with technology aiding but not replacing the need for genuine interactions. A robust onboarding program and continuous learning opportunities are crucial for retention. Company culture plays a key role in employee engagement and retention, especially in hospitality where long hours and high-pressure situations are common. Patti, with six years in hospitality and hotel HR, emphasizes recruitment as relationship-building and joined Concord Hospitality in 2019 to support its expansion.

📌 Claudia Infante, Chief Data Officer at Margaritaville, discussed her hospitality career journey and the value of mentorship and relationship-building on April 28, 2025, in a podcast episode. She emphasized sharing ideas to enhance business and team performance.

📃 Claudia Infante, Chief Data Officer at Margaritaville, shared an early experience impacting her hospitality understanding on April 27, 2025. This episode features her personal narrative and encourages listeners to apply insights to their businesses. Music by Clay Bassford of Bespoke Sound accompanies the podcast.

👨 The 5 stages of guest experience in hospitality are crucial touchpoints that influence guest satisfaction, brand perception, and loyalty. These stages are: 1) Pre-Arrival - where guests research and book, 2) Arrival - first in-person impression, 3) Stay - fulfillment of expectations, 4) Departure - last impressions and check-out, and 5) Post-Stay - relationship continuation and feedback. Hotels can improve these stages through personalized communication, seamless check-in/out, responsive service, real-time feedback, and post-stay engagement.

🏨 A step-by-step guide to increase guest house bookings includes marketing strategies, booking engines, and enhancing guest experiences. The article, presumably authored by Vanshikha Dhar, was published on the Hotelogix Blog on April 25, 2025. It is intended to help start or grow a guest house business. The guide is accessible through a link, "https://blog.hotelogix.com/guest-house-booking/".

🗞 Hotel General Managers often fall into the "Rearview Mirror" trap, managing by looking backward, focusing on past data such as month-end Profit & Loss statements. This reactive approach can result in delayed decisions and missed opportunities. A more effective "Front Window GM" management style is proactive, using real-time data and forward indicators to predict future demands, optimize operations, and drive revenue. To become a "Front Window GM," hotel leaders should focus on creating detailed forecasts, planning operations based on these forecasts, monitoring performance in real-time, and making strategic adjustments accordingly. Empowering the team with forward-looking data ensures better financial performance, operational efficiency, guest satisfaction, and a strategic advantage in the competitive hospitality industry.