Hotel Operations

🏨 Sarah started with My Place in 2012 as the first employee, working alongside founders Ron and Ryan Rivett. The company, with over 40 years of hospitality experience, opened its first property in Dickinson, North Dakota, followed by Minot, ND and Cheyenne, WY. My Place's mission is rooted in "welcome, build, and serve," emphasizing authentic guest interactions and adaptable best practices. Training and connecting with front-line staff are prioritized to ensure exceptional service. Sarah highlights the importance of genuine human connection in hospitality.

🛏 A hotel bed setup impacts brand perception. This guide, authored by Vanshikha Dhar and published on July 14, 2025, on the Hotelogix Blog, provides styles, cleaning tips, and readiness insights to impress guests. The article is found at https://blog.hotelogix.com/hotel-bed-making/.

📈 In 2025, small hotels in Thailand face challenges like higher guest expectations and competition. Cloud PMS systems are essential for efficient management. Hotelogix, priced at ~$4/room monthly, offers OTA sync, mobile access, and a free demo. Alternatives include eZee Absolute ($31–60), Ace Hotel System, OASIS PMS ($20–35), Cloudbeds ($50–120), and RMS Cloud ($50–90). These systems, suitable for various hotel sizes, promise easy setup and local support.

🍴 Bret Thorn, since 1999, is a senior food & beverage editor at Nation’s Restaurant News in Brooklyn, NY. Educated at Tufts University (BA in history, 1990) and Le Cordon Bleu (1986), he covers F&B trends, wrote for The New York Sun (2005-2008), and won a 2006 journalism award. He's been active in the industry since 1989, having worked in Thailand and for ABC News. Thorn contributes to various publications and authored entries in major food encyclopedias.

📚 Edward Mady introduces insights on effective leadership during crises in his latest book, "Honing the Human Edge." Dive into Hospitality Daily for further resources: follow on YouTube and LinkedIn, or subscribe for daily summaries and actionable insights.

🍴 Emma Watson, Petr Raba, and Nicola Lee will join moderator Sameer Seth to discuss hotel F&B innovation in the Asia Pacific region (excluding China). The panel aims to help hoteliers refresh and reshape their food offerings to meet evolving guest expectations. Topics include leveraging F&B for reputation, learning from independent venues, fostering innovation, and exploring competitive advantages in the crowded market.

📚 Edward Mady shares insights on leadership and relationship building in hospitality. Learnings are featured in his new book, "Honing the Human Edge".

🏨 Eurovision Song Contest 2025 in Basel saw a slow start with 9% occupancy and a peak of 2% on Saturday, despite expectations. Some serviced apartments maintained 90% occupancy. Meanwhile, Germany's Euro 2024 saw a 0.5% drop in nationwide occupancy, despite anticipated €1 billion tourism revenue. Prices surged by 57%, but weather and early exits impacted visitor stays. RMS played a crucial role in adapting to market shifts with strategies like adjusting minimum stays and pricing based on real-time demand.

📚 Edward Mady shares his experience of working under a demanding boss and highlights the power of staying composed under pressure. Discover insights from his new book, "Honing the Human Edge". This episode is part of the Hospitality Daily podcast, offering daily summaries and insights, available through subscription. Engage with the conversation on YouTube, LinkedIn, and Instagram. Enhance your business by sharing the episode with your team for actionable strategies.