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Hotel Operations

679 posts

[[ 10 ]]

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  • 2 min

2024 shortlists for IHS London awards revealed

  • Eloise Hanson
  • 11 July 2024
🏡 The Independent Hotel Show London announced its awards shortlist, recognizing achievements in three categories including Independent Hotel of the Year, with past winner The Headland participating as a judge. Held on 15-16th October at Olympia London, the event introduces two new awards: Hotel Rising Star and Best Hotel Design of the Year. Winners are chosen by judge assessment and a public vote. Voters can support their favorites online.
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  • 3 min

AMEX GBT reveals lack of accessible…

  • Kate Harden-England
  • 11 July 2024
♿ American Express Global Business Travel survey in June 2024 found 50% of disabled UK workers declined job offers due to travel requirements, with 65% feeling unable to travel for business. Surprisingly, 61% canceled crucial trips over accessibility issues, while 63% perceive able-bodied colleagues advancing faster career-wise. Despite 74% viewing business travel as career-critical, 48% report a lack of understanding about travel needs, 31% experience inadequate hotel accommodations, and 37% encounter prejudice. Amex GBT's end-to-end accessibility solution, launched with IBM in December 2023, offers specialized service through the Travelers Requiring Specialty Assistance desk. Over a dozen customers have since adopted the framework, extending its benefits to Amex GBT employees.
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Are hotel guests getting more difficult these days?

  • Automatic
  • 11 July 2024
🔔 On July 11, 2024, an article suggested hospitality leaders train staff for empathy and understanding towards guests, countering the stereotype of increasing rudeness. It emphasized the avoidance of rumination and the recognition of diverse guest personalities, balancing encounters with difficult individuals with those of friendly ones. Full story on [HNN](https://www.costar.com/article/1480099505/are-guests-getting-more-difficult-these-days-or-is-it-just-rosy-retrospection).
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  • 2 min

Sí Baby-Q food truck opens in Austin, serving Texas barbecue through a South Asian lens

  • Kevin Gray
  • 10 July 2024
🔥 New barbecue fusion food truck, Sí Baby-Q, opened in Austin on May 4, featuring a 125-seat patio. Chefs Simone Tong, Matt Hyland, and pitmaster Jonathan Lagos collaborate, offering dishes like mala-spiced pulled lamb shoulder, brisket with Indonesian long pepper, and SXSE smoked chicken using post oak for a milder smoke to complement South Asian spices. Menu also includes sandwiches and creative sides such as queso y pepe and smoked kimchi, alongside beers, seltzers, and sakes.
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  • 4 min

HBX Group Announces its Sustainability Report, Highlighting Key Strategies Through 2026

  • Automatic
  • 10 July 2024
📺 The Grove Hotel, UK, known for hosting celebrities like Tom Cruise and Kylie Minogue, partnered with PPDS for an entertainment upgrade, installing 225 Philips MediaSuite TVs with Google Cast and Netflix. The TVs, networked over a Tiger TMS PMS and PPDS CMND, offer enhanced in-room entertainment and customised experiences in the West Wing and the Grade II listed Mansion House. Philips MediaSuite TVs feature seamless casting, access to apps, and regular updates to reduce e-waste.
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  • 4 min

HRS’ Award-Winning Green Stay Initiative Secures ISO 14067 Certification

  • Automatic
  • 10 July 2024
🏩 The Grove Hotel in the UK, a luxury retreat frequented by celebrities, has enhanced its in-room entertainment by installing 225 Philips MediaSuite TVs, powered by PPDS. Newly fitted TVs feature Google Cast and Netflix, providing personalized content and seamless streaming for guests. Following the initial installment of 189 TVs in the West Wing, 36 additional TVs were added to the Mansion House's rooms and suites. The project showcases a unique hospitality solution, integrating with a Tiger TMS PMS and PPDS CMND platform for tailored guest experiences. Location: Chandlers Cross, Hertfordshire, UK.
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  • 4 min

Launch of Revolutionary Content Curation Layer (CCL) for Travel Agencies Highlights Travelport’s AI Strategy

  • Automatic
  • 10 July 2024
📺 The Grove Hotel, UK, enhances guest experience with 225 Philips MediaSuite TVs, offering Google Cast and Netflix. The TVs provide seamless streaming, personalized content, and are networked over a Tiger TMS system using PPDS CMND. The upgrade includes 189 TVs in the West Wing and 36 in the Mansion House, aligning with guests' preferences for streaming services. Philips MediaSuite TVs support sustainability by receiving regular updates, minimizing electronic waste.
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  • 4 min

DIRECTV HOSPITALITY Renews Deal with BWH Hotels to Enhance Guest Experience

  • Automatic
  • 10 July 2024
📺 The Grove Hotel, UK, upgrades its in-room entertainment with 225 Philips MediaSuite TVs, featuring Google Cast and Netflix. Located near Central London, frequented by celebrities like Tom Cruise and Kylie Minogue, the hotel's initiative is part of a comprehensive refurbishment. Guests can now cast content from devices to TVs without extra hardware, with data cleared upon checkout. The TVs, networked over Tiger TMS and customized with The Grove's branding, support tailored guest experiences. PPDS' commitment ensures regular software updates, enhancing longevity and sustainability.
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  • 2 min

Tech-focused hospitality brand NUMA Group…

  • Kate Harden-England
  • 10 July 2024
🏠 NUMA Group, Europe's top operator of a digital hospitality platform, has acquired lifestyle apart hotel brand Native Places, previously a part of Native Holdings, led by founder Guy Nixon. Over 800 units in London, Manchester, Edinburgh, and Glasgow join NUMA's portfolio, which will reach over 7,300 units. NUMA now manages €2bn in real estate with over 6,500 rooms and apartments across 34 cities in 14 European countries. CEO Christian Gaiser aims to strengthen NUMA's UK market presence, while Olivia Immesi remains CEO of Native Places post-acquisition.
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Collaboration is key for hotel revenue, marketing and sales executives

  • Automatic
  • 10 July 2024
🏨 On Jul 10, 2024, hotel industry leaders highlighted the integration of sales, marketing, and revenue management into a unified commercial department. Emphasizing the customer journey, they noted that marketing impacts the early stages, while the booking stage, often credited with business success, lasts only one day compared to the 71-day average for preceding stages. Hotels are encouraged to focus on the complete planning window for long-term strategy success. Read more at HNN.
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