Human Resources

📍 Jonathan Tisch, Executive Chairman of Loews Hotels, emphasizes his leadership approach of hiring the right person for each job, which has facilitated women advancing into senior roles. Influenced by family and colleagues, Tisch acknowledges the significant contributions of talented women in the growth of Loews Hotels. This discussion is hosted by Emily Goldfischer, founder of hertelier. Music for the episode is by Clay Bassford of Bespoke Sound.

📚 Accor has appointed Ranju Alex as CEO for South Asia, overseeing operations in India, Bangladesh, Pakistan, and Sri Lanka. Alex transitions from her role as Regional VP at Marriott International and will manage over 70 hotels with 30 more planned. Earlier this year, Accor announced a joint venture with InterGlobe to consolidate assets and expand Accor's brands in India, including those under Ennismore.

🏨 Laura Trussell McKoy has been named Chief Creative Officer of Omni Hotels & Resorts. Since joining in February 2007, she has significantly influenced Omni’s design direction, initially as Director of Interior Design. McKoy established the Omni Design Studio and has held key roles, elevating the brand's design standards. Before Omni, she worked with CNL Hotels in Orlando and BBGM in Washington, D.C., and has a Bachelor of Science from The University of Alabama. Omni also appointed Adam Hayashi as Chief Revenue Officer, highlighting a focus on creativity and revenue optimization.

📈 Ranju Alex, with over 30 years in hospitality, was appointed CEO for South Asia at Accor, joining from Marriott International. She previously oversaw 170 hotels as Regional VP for South Asia at Marriott and received the Bharat Gaurav award. This follows Accor's collaboration with InterGlobe, aiming to consolidate operations in South Asia. Accor currently has over 70 hotels, with more than 30 planned, and just appointed Rachael Nicholson as Commercial Director for New Zealand and Fiji.

🍳 Applebee’s, on September 2 and 15, announced Michelle Chin as Chief Marketing Officer and Jay Wong as Chief Operations Officer. The appointments aim to enhance marketing, menu innovation, and guest experience following increased Q2 traffic and sales. Chin's 20-year experience includes roles at Starbucks and Unilever, while Wong has led at Four Seasons and Marriott. Their roles will focus on strengthening brand connections and consistent restaurant performance across the Applebee’s system.

🍴 Michelle Chin and Jerrold Wong join Applebee’s C-suite as Chief Marketing Officer and Chief Operations Officer on September 2 and 15, respectively. Applebee’s aims to boost marketing, expand menu innovation, and improve guest experience. Recent Q2 data showed increased traffic and sales. Chin, with over 20 years of experience at Starbucks and Unilever, will lead marketing. Wong, from Four Seasons and Marriott, will enhance operations. Their appointments support Applebee's strategy for growth and efficiency.

📣 Mad Concepts Group, based in Addison, Texas, named Kendra Shier as president of Jakes Burgers and Beer and Tacos & Avocados on Tuesday. Jakes, founded in Dallas in 1985, has 12 locations in North Texas. Tacos & Avocados, which opened in November 2024, has one location in Carrollton, Texas. Shier joined Jakes in 2017 and was previously VP of operations at Bread Winners Café & Bakery, enhancing her strategic and creative credentials.