Human Resources

🍾 Cardrona Distillery turned 10 on 5 November, marking a decade of crafting single malt spirits in Cardrona Valley. 🎉 Desiree Reid, founder, transitions to Global Sales Director at International Beverage, relocating to Scotland. 🚀 Henry Caulton, CFO since 2022, steps up as Acting Managing Director. Sarah Elsom leads production. Exciting plans include a 10-year-old whisky release in 2026 and new expansions. 🎯 Cardrona hosts a private celebration for cask owners, recognizing early supporters of Reid’s vision. 🍾

📈 The Social Hub, led by CMO Trix van der Vleuten, enhances its leadership team in 2023, appointing Daniel Hernández Lyon as director of global communications. New roles include Charlie Ayers as head of brand and Rosa Dinnissen as director of global public affairs. Expanding in Europe, with sites in Glasgow, Rome, and Porto, it plans for Turin and Lisbon. Founded by Charlie MacGregor in Amsterdam, it operates over 10,000 rooms across 21 hubs in 18 cities with more than 1,000 employees.

📈 Auberge Collection appoints Jessica Martino Enan as chief commercial officer. Former Gucci executive, she'll drive global commercial strategy. The group, managing over 30 properties, plans expansions in London and Dallas by 2026, adding to recent openings in Florence and Geneva. Martino Enan aims to enhance luxury experiences and guide growth following a company rebrand. CEO Christian Clerc praises her luxury market expertise as vital for Auberge's future.

📈 Aimbridge EMEA expands leadership with six new General Managers: Sujith Kattezhath Gopinathan (Mercure York Fairfield Manor), Michelle Hickey (Mercure Brighton Seafront), Saira Cieloszyk (Holiday Inn Southend), Nora Urbancova (Hotel Indigo Manchester), Jacqueline Turpin (The Harlow Hotel by Accor), and Frederik Deman (Holiday Inn Express & Suites Ghent). The appointments support Aimbridge's strategic growth, following the addition of nine properties in Q1 2025, enhancing operational efficiency and guest satisfaction.

🏨 Jannes Sörensen, a hospitality expert with 20 years of experience at luxury hotels like Georges V and Bristol in Paris, now leads Kepler Hotel Group and Kepler International Hospitality Academy. He emphasizes shifting focus from physical assets to emotional guest experiences, citing a study of 2,500 guest comments where only 4% mentioned physical features, while many highlighted personalized service. Sörensen advocates educating hospitality leaders on enhancing emotional intelligence for competitive advantage.

📈 Philippe Bijaoui, Accor's chief development officer for Europe and North Africa, discusses Handwritten hotels' investment strategies. Filmed at Hotel Maison Hamelin Paris, the interview highlights opportunities for the brand amid rising costs and competition.

🌍 Carolyn Turnbull's career spans roles at Aman (2005-2015), CEO of Tourism Western Australia, and now CEO of Nammos Hotels and Resorts. In 2015, Aman had 26 properties globally, up from 18. Nammos, with a $71 million turnover in Dubai, plans to open 10-12 luxury hotels in a decade. The first hotel in Mykonos has 26 keys, and Amaala will feature 110 keys by December 2023. The Maldives site, with 48 keys, opens in 2027. Carolyn aims for a $1 billion market value for Nammos.

📅 Dolphin Dynamics has expanded its booking capture tool for independent travel agents to include easyJet holidays packages. The tool enhances efficiency and data accuracy, reducing manual entry errors. It automatically integrates supplier details and captures deposit and balance due dates. Scott McCabe from Oasis Travel finds it enhances workflow, while Natasha Marson from easyJet holidays highlights time savings and error reduction. Chuck Richardson of Dolphin Dynamics mentions previous integrations with Jet2holidays, Expedia TAAP, and TUI.

🏨 Sujith Kattezhath Gopinathan is now the GM at Mercure York Fairfield Manor Hotel, with prior experience in Derbyshire and Blackpool. Michelle Hickey is GM at Mercure Brighton Seafront Hotel, and Saira Cieloszyk at Holiday Inn Southend. Nora Urbancova returns as GM at Hotel Indigo Manchester. Jacqueline Turpin is GM at The Harlow Hotel by Accor. Frederik Deman becomes GM at Holiday Inn Express and Suites Ghent, after roles worldwide. Six new GMs appointed across the UK and Europe by Aimbridge Hospitality EMEA.