Innovation

This article was written by Hospitality Technology. Click here to read the original article A pivotal shift in guest priorities is forcing hotel IT leaders to the forefront of strategic…

The rapid development of emerging technologies is reshaping industries around the world, including the tourism sector. The European Travel Commission (ETC) has today published the findings of its European mapping study on artificial intelligence use within National Tourism Organisations (NTOs).

In this week’s episode of Hotel Moment, Neil Braude, COO at the Imperial London Hotels, joins Revinate CMO Karen Stephens to explain why your hotel may be limiting your revenue and performance potential — and why you’re better off adopting AI when it comes to personalizing the guest experience.

The bad news: Expectations are that consumers’ seasonal spending will decline this upcoming holiday season on average by 5% from 2024—the first notable drop since 2020, according to PwC’s 2025…

This article was written by Hospitality Technology. Click here to read the original article While visiting a small independent inn, TakeUp CEO Bobby Marhamat noticed that the owner was glued…

Hotels are using technology to deliver more personalized experiences at every stage of a guest’s stay, including convenient access to amenities and services on the go. A 2024 study showed that travelers were willing to pay, on average, 5 percent more for heightened convenience during hotel stays and other experiences. These factors include delivery time and service speed, with self-service technology emerging as a happy medium for both hotel operators and guests to meet these expectations.

Immersive experiences are not entirely new to hospitality and leisure—theme parks, destination hotels and resorts, and cultural attractions have long found ways to draw guests into unique worlds. What is changing is how properties are increasingly using technology to push those experiences further, creating spaces that blur the lines between the physical and digital and redefine what guests expect from leisure destinations.

The industry’s most complete look at the brands of the hotel world. Is the AI hype dying? Pragmatizing the classic “Think Small” ad. And a lot more. Hello, The hotel…

TrustYou, the#1 Hospitality AI platform, today announced the appointment of three senior industry experts – Steven Dow as Chief Revenue Officer (CRO), William Howes as Vice President of Sales, APAC, and Marcel Stiller as Vice President of Sales, EMEA – to accelerate the company’s vision of transforming hospitality with AI-driven guest engagement.

Last week’s Massachusetts Institute of Technology study grabbed headlines (“95% of corporate #AI pilots fail to show #ROI…”). But the report is actually mostly about an entirely different finding that…