Innovation

🛩 Revolut's eSIM feature offers instant mobile data access via banking app, delighting users by solving unexpected travel pain points. Nesrine Changuel, with a PhD in physics, emphasizes delight as a product discipline through a 50-40-10 rule: 50% functionality, 40% blending function and emotion, and 10% purely emotional features. Eric Ryan's brands stand out by combining familiarity with novelty, while Will Guidara's hospitality approach emphasizes intentional delight, such as themed desserts and unexpected gestures.

📄 9 October 2025, San Francisco: Hospitable launched Owner Portals, enhancing property owner-manager collaboration. Owners get real-time access to performance data via personalized logins, without burdening managers with manual tasks. Managers control information access, maintaining privacy. New features integrate owner stays into reports, streamline repeat processes, and ensure transparency. These portals, part of Hospitable’s property management advancements since 2016, facilitate smarter rental business operations and relationships. CEO Pierre-Camille Hamana emphasizes balancing owner visibility with manager control.

💬 OpenAI's Sora 2 initiates scalable synthetic influencers; Airbnb, Booking, and Expedia face AI adoption challenges. Expedia study highlights hotel rate misuse, causing revenue losses. Radiohead's tour boosts Bologna's bookings by 73%, but revenue potential remains untapped. Over 70 countries offer digital nomad visas. AI slop research shows 40% of employees spend hours correcting AI work. Google blocks AI scrapers, complicating data extraction. Agentic browsers excel in deep-dive analytics, offering new AI applications.

📷 ATLANTA, US, October 9th, 2025 – Shiji's Iceportal Content hits a milestone with over 2.5 million hotel images distributed globally, enhancing its leadership in hospitality content distribution. In 15 years, the platform has empowered 65,000+ properties and connected with 600+ global channels. Featuring 2,000+ attributes and 24/7 support, Iceportal ensures brand consistency. Natalie Kimball emphasizes its role in maximizing revenue potential and supporting hoteliers amid growing competition.

🔍 Google's Global Head of Search, Elizabeth Reed, discusses advancements in AI-driven search technology. As of mid-2023, over 100 million active monthly users engage with AI Mode in India and the US. Google's search queries are now 2-3 times longer, reflecting users' desire for detailed, contextual answers. AI integrations, like BERT and MUM, enhance ranking and user experience. The company strives to balance rapid innovation with the trust of billions of users globally. Search Live is slated to launch in India soon.

💻 In October 2025, Expedia and Perplexity launched Comet, an AI-powered browser transforming travel booking. Comet plans trips, compares hotels, and makes bookings without visiting hotel websites. Expedia offers Silver status in its loyalty program for downloading Comet, reflecting shifting search behaviors towards AI. Hotel visibility is threatened as Comet acts agentically, potentially bypassing hotel websites entirely. Hotels must adapt by becoming AI-literate, auditing content, incorporating conversational AI, and treating AI as a new distribution channel.

💻 Valk Exclusief, the Netherlands' largest independent full-service hotel group, began a digital transformation in September 2024 using Apaleo's API-first platform. By December 2025, all 43 hotels, covering 7,100 rooms, will migrate. The project includes 55 restaurants and 475 meeting spaces across the Netherlands and Germany. Ten hotels, including Düsseldorf and Amsterdam Zuidas, went live mid-year. The new system enhances guest services and reduces staff onboarding time, benefiting over 11 million guests annually.

💻 AI-powered property management system, Boom, secured $12.7 million in funding led by Avenue Growth Partners. This investment, with contributions from industry leaders like Ian Carter and Scott Srebnick, aims to enhance Boom's next-gen AI for STR and hospitality sectors. Boom, spanning 20 countries across five continents, handles 80% of guest messages via AI, reducing workload and boosting efficiency. The funds will support global expansion, recruitment, and innovation to improve guest experiences and profitability.

📱 CIC Hospitality partners with Bookboost to enhance guest experience across 30+ properties in Europe, including Best Western and Radisson. By adopting Bookboost’s Multi-Channel CRM and Unified Inbox, they aim to automate 80% of communications, reducing manual tasks by 20%. This digital transformation allows tailored interactions via email, WhatsApp, and SMS, improving efficiency and guest satisfaction. Øyvind Frisak, CCO, highlights the strategic blend of technology and hospitality, optimizing the guest journey with data-driven personalisation.