Innovation

🏘️ Logile partners with Wonder, led by Marc Lore, to enhance labor planning. By 2029, Wonder aims to expand from 50 to 1,000 locations. Logile replaces Wonder's manual Excel labor process with advanced forecasting, optimizing staffing and scheduling. Initial deployment covers existing locations, with expansion planned. Connors Group supports labor standards. Wonder’s growth includes acquiring Tastemade, Blue Apron, and Grubhub, and opening in Washington, D.C., and Delaware.

🚀 GoTo Foods is now offering drone delivery in Frisco, Fort Worth, and Plano, Texas, partnering with DoorDash and Wing. This service, launched in June, allows drone deliveries in as few as 20 minutes for customers within four miles of Auntie Anne's, Jamba, McAlister's Deli, and Schlotzsky's. With Gen Z driving $360 billion in spending, this innovation aims to meet demand for speed and personalization, enhancing access and convenience for tens of thousands of households.

🍽️ Logile, Inc. partners with Wonder, aiming for expansion from 50 to 1,000 locations by 2029. Wonder replaces manual labor planning with Logile’s AI platform for precise scheduling. This move enhances staffing, reduces overtime, and boosts efficiency. Marc Lore leads Wonder’s growth, having acquired Tastemade, Blue Apron, and Grubhub. Initial deployments cover over 50 locations, with new sites in D.C. and Delaware. Connors Group aids in developing labor standards to support Wonder's national growth.

📶 Single-homed properties face frequent internet outages due to reliance on one ISP, leading to failures during maintenance or fiber cuts. Without carrier diversity or automatic failover, 10-minute disruptions extend into lengthy manual fixes. Networks struggle under peak demand during events like conferences or busy nights, causing connectivity issues. Most networks operate as best-effort systems, lacking segmentation and SLOs, resulting in competition between guest and operational traffic, making diagnostics and resolutions challenging.

💳 San Diego, 18 August 2025: RMS launched RMS Pay in the U.S. and Canada, enhancing payment security and reducing no-shows and chargebacks, with 98.3% of customers experiencing fewer than one chargeback monthly. RMS Pay integrates fully with RMS’s property management system, streamlining operations and saving over five hours weekly on payment tasks. James MacRae, appointed Head of Payments, will expand RMS’s secure payment solutions. RMS serves 7,000+ businesses across 70 countries.

Blog Post Excerpt 💳 The hospitality industry faces significant cyber threats, as seen in the 2023 MGM Resorts hack in Las Vegas, costing MGM $100 million. In total, 31% of hospitality firms have been hacked, with average losses of $3.4 million. Major hotel brands like Marriott, Hyatt, and Hilton are frequent targets. Cybersecurity strategies include moving to cloud systems, utilizing AI, and improving staff training to combat social engineering attacks, especially during mergers and acquisitions.

💳 SAN DIEGO—RMS launched RMS Pay in the U.S. and Canada, already successful in Australia and Europe. Over 50% of users report fewer no-shows due to pre-authorization, and 98.3% experience less than one chargeback monthly. RMS Pay simplifies operations, saving customers over five hours weekly on payment tasks. Fully integrated into the RMS property management system, it supports varied hospitality businesses by automating financial processes. James MacRae joins as head of payments to drive expansion.

📦 Five years ago, hotel feedback focused on post-stay surveys. Now, it integrates real-time channels like social media, improving guest satisfaction throughout the stay. Advanced AI tools analyze unstructured feedback, providing actionable insights. Integrated systems link feedback to operational tools, enhancing guest experiences and measurable outcomes. Brands like Hilton and KFC use these strategies to improve service. Cross-department collaboration is essential to leverage feedback, driving cultural change and accountability in hospitality.