Innovation

💻 Shiji has partnered with Kismet to integrate hotels into AI-based search and booking platforms like ChatGPT and Google Gemini, aiming to enhance hotel content accessibility and streamline bookings. Shiji's real-time ARI infrastructure supports this, while Kismet provides AI-ready connectivity. This collaboration is designed to help over 91,000 hotels generate direct revenue and reduce intermediary reliance by utilizing machine-readable formats. Natalie Kimball emphasizes the importance of adapting to the evolving distribution landscape.

🛫 Mews partners with Uber to streamline guest transport at hotels by integrating ride-hailing into Mews Payments. This collaboration, announced ahead of Mews' Unfold event in Amsterdam, allows hotel teams to book and bill Uber rides for guests directly. In a 2026 study, average guest transport spending is projected at $50. This initiative aims to reduce friction and create monetization opportunities for hotels. The integration pilot is set to launch this year.

📈 An AI Revenue Strategy Co-Pilot is proposed to integrate key commercial inputs like PMS, competitor pricing, and demand data. It analyzes and recommends actions based on factors such as competitor pricing, booking pace, and events. The AI assists in rate parity and distribution control, identifying issues across Booking.com, Expedia, and hotel websites. It optimizes content by comparing perceived value with competitors. By reducing manual tasks, it speeds responses and ensures commercially sound decisions for hotels.

💻 A proposed "Hotel Commercial Co-Pilot" by ReGuest envisions an integrated AI platform managing hotel commercial operations, addressing fragmented data across systems like PMS, RMS, and CRM. Aimed at enhancing efficiency, it autonomously executes tasks like CRM campaigns and ad budget allocations. Key goals include protecting ADR above €180, increasing direct share by 5%, and prioritizing leisure segments. This AI integration seeks to unlock revenue by better orchestrating existing tools rather than adding new ones.