Innovation

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Voice AI or Chat AI? if you have to choose, choose both! Here's why: It's 11 PM. A guest's flight just got rerouted. They need a hotel room tonight. They find your property online. Call to book. It… | mathias coudert

📱 At 11 PM, a guest's flight is rerouted, needing a hotel room. Missing a call costs a hotel $299, but with AI, a human-like voice handles booking in 3 seconds, securing the revenue. Voice AI is crucial for emergencies and complex requests, while chat is ideal for quick queries. Properties using both see a 40% booking increase, with all interactions unified in one thread. Conduit AI explains more.
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Maestro’s GuestXMS Evolves in the GenAI Era

📱 Maestro PMS launches an AI-driven GuestXMS in Markham, Ontario, enhancing hotel guest management. It converts guest requests into tickets, alerts for unresolved issues, and flags rooms needing maintenance, improving efficiency and guest satisfaction. AI tools like ChatGPT influence travelers’ hotel choices based on service quality. GuestXMS users see higher Guest Experience Measurement scores, boosting reviews. The platform offers SMS/email communication, mobile check-in/out, and integrates with Maestro’s Spa/Facilities modules for seamless service.
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As AI thrives, owners seek closer alignment with brands: Wyndham Owner Trends report

💻 Wyndham Hotels & Resorts' 2023 Owner Trends Report reveals 98% of hotel owners use AI, yet only 32% integrate it broadly across operations. By 2026, 61% aim to enhance AI's role in construction planning. However, 46% cite data privacy as a barrier, and 34% see brand collaboration as essential. Optimistically, 95% foresee industry growth, with 79% planning expansion. For 2026, 24% prioritize capital for staffing, while 65% emphasize loyalty programs.
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CIO Summit EMEA to Gather Hospitality Leaders for Strategic Technology Conversations, From HFTP and Hospitality Upgrade

📅 January 2026, W Amsterdam: The CIO Summit EMEA invites senior hospitality tech leaders from Europe, the Middle East, and Africa. The program includes a keynote by Matthew Syed on high-performance culture, coordinated by 14IP. The agenda covers AI adaptation, sustainability technology, and EMEA’s tech future. Networking events include a Circuit Zandvoort racing day and an Amsterdam canal cruise. Space is limited. HFTP, founded in 1952, supports hospitality finance and tech globally.
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Hospitality Solutions Rebrands as Aven Hospitality

💻 Aven Hospitality, formerly part of Sabre Corporation, rebrands as an independent company in 2025 in Southlake, Texas. CEO Teresa Mackintosh leads the team. Key offerings include smarter retailing, automated workflows, and a unified platform with over 600 integrations. Aven aims to enhance hotel performance and guest experiences using technology. The platform is cloud-native and AI-ready, poised for rapid innovation in hospitality.
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Aimbridge Hospitality Highlights Growth Throughout 2025

📑 Aimbridge Hospitality expanded in 2025, adding properties like voco Sandpiper in Florida, Wyndham resorts in the Dominican Republic, Balfour Miami Beach, Winter Park Mountain Lodge in Colorado, Hotel Deco in Omaha, and Courtyard by Marriott in Ghent. The company launched an All-Inclusive division, invested in AI for demand forecasting, and streamlined operations with Aimbridge Intelligence. CEO Craig S. Smith emphasized their focus on operational excellence and strategic growth.
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Parable Hospitality Launches as New Hotel Management Platform

🏨 Parable Hospitality launched a new hotel management platform in Aliso Viejo, California, designed for transparency and partnership with over 30 hotels in California and Hawaii. Led by Scott Roby, they prioritize owner-operator performance and accountability. Their seven core differentiators include performance-based economics, integrated commercial leadership, and technology-based insights. Expansion is planned into the Western U.S. Alie Gaffan emphasizes talent development for better guest experiences and long-term returns.
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I walked out of FITUR last week with one overwhelming conclusion: the way travellers discover and book is changing faster than the industry realises. The data speaks for itself: ~55% of travellers… | Juan Destribats

✈️ Last week at FITUR, it was revealed that 55% of travelers now use AI, like ChatGPT, to plan their trips. Traditional booking methods are fading as AI handles availability, policies, prices, and recommendations. Notably, Expedia increased conversion by 35% with AI-powered search. The shift towards “agentic booking” is expected by 2026. Companies failing to integrate AI risk becoming obsolete, while those embracing it will thrive. Collaboration with Clicktotravel aims to enhance AI-native hotel presence.
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