Omio CFO on Rail Europe and what’s next for M&A
Jean-Bernard Moens discusses Omio’s acquisition strategy, expansion in APAC and ambitions for AI-powered distribution.
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Innovation
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Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.
Meta’s Muse launches in Japan, partners with Klook
Japan is the first market outside of North America to access the AI agent.
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Cloudbeds Launches Native Mobile POS to Unify F&B and Retail Outlets with Core Hotel Folios
The mobile point-of-sale tool eliminates third-party POS middleware for boutique operators, enabling real-time room folio posting, offline transaction buffering, and consolidated revenue reporting.
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Planday Launches ChatGPT and Claude Connectors to Bring Context-Aware Scheduling to Hospitality Frontlines
The Xero-owned workforce platform allows boutique hotel and F&B managers to combine live rota data with external signals like weather and booking pace to draft shifts directly inside AI assistants.
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DerbySoft Advances AI-Driven Hotel Discovery with a Global Hotel Chain and Gemini
Initiative Combines Hospitality Data, Connectivity, and Digital Marketing Expertise to Help Hotel Brands Prepare for AI-Powered Search
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Bojangles Expands Hi Auto Voice AI Across 500 Locations, Deepens POS Integration
With over one million weekly orders processed at scale, the QSR chain’s multi-year contract extension highlights how low-latency POS connections and queue-aware upselling are stabilizing drive-thru voice automation.
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Microsoft's Copilot Cowork Introduces AI-Driven Trip Planning for Corporate Travelers Using Travel Policy and Loyalty Accounts
📅 Oct 2023, Microsoft introduced Copilot Cowork within Microsoft 365 for travel management. By Oct 20, Julie Shainock announced its travel version, integrating calendars, travel policies, and loyalty accounts to automate business trip bookings. Despite early access, full trip-building capabilities remain unreleased, with unresolved issues like data standards and security. The tool aims to eliminate manual booking tasks, allowing an AI agent to organize travel logistics based on user preferences and company policies.
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MBody AI Expands into Convention Resorts, Deploying Robotics Orchestration at Caribe Royale Orlando
The Nasdaq-listed physical AI provider marks its first commercial footprint outside gaming, deploying multi-manufacturer autonomous equipment management across a 1,337-key convention property.
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Visiting Media Launches AI Search Optimization and Spatially Anchored ‘AI Staging’ for Hotel Sales
The platform translates 3D walkthroughs into structured metadata for AI answer engines and allows sales teams to restyle event spaces without risking architectural hallucinations.
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Wyndham Expands Guest Base to Include AI Agents Booking via Meta's Muse, OpenAI's Dots, and More
📈 Wyndham's CEO Geoff Ballotti announced on Thursday during the third-quarter earnings call that the company now serves AI agents, such as Meta's Muse and OpenAI's Dots, which book hotels autonomously on behalf of travelers. By integrating these agents with their central reservation system, Wyndham aims to capture more direct bookings. This strategic move highlights Wyndham’s focus on technological adaptation to enhance direct booking paths.
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