Innovation

Chinese online travel platform Fliggy – the travel division of Alibaba Group – is leading the way as the first Chinese online travel player to adopt a multi-agent approach to building AI-powered products in order to prepare for the shift from ‘online travel agencies’ to ‘omni-intelligent travel agents’.

Hospitality Net recently had the opportunity to speak with Gordon Gurnik, COO of Hilton Grand Vacations, about the company’s evolution, innovations, and future plans. Gurnik explained that Hilton Grand Vacations is a standalone public company closely affiliated with Hilton Worldwide, managing over 720,000 members across more than 200 properties worldwide. The company prioritizes team member investment to reduce turnover and maintain high service standards, supporting seamless guest experiences. Hilton Grand Vacations is positioned as the world’s largest timeshare company, committed to evolving with market trends and delivering value through technology and memorable vacations.

“First of all, integrate everything. If your revenue management system (RMS) isn’t talking to your CRM, PMS, and marketing tools, you’re missing out on the full picture. The best hotels…

This article was written by Travolution. Click here to read the original article River cruise and tour operators Riviera Travel has unveiled a digital assistant, ‘built by travel agents for…

This article was written by Travolution. Click here to read the original article Travel Counsellors has launched an AI assistant designed to enhance agents’ productivity and deliver highly-personalised experiences for…

This article was written by Travolution. Click here to read the original article Ticketing specialists at Expian have developed a web-based solution which they say will allow them to build…

This article was written by Travolution. Click here to read the original article Travel agencies using travel technology provider Vibe can book and manage NDC offers through the firm’s extended…

This article was written by Travolution. Click here to read the original article Selected partners evaluated through data-driven model Hotel software specialist Cloudbeds has launched a Preferred Partner Program. The…