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Innovation

4457 posts

[[ 9 ]]

Daly Seven Inks Enterprise Deal with EVPassport to Provide EV Charging for Hotel Guests Across their Assets

  • Tony Loeb
  • 18 November 2024
🍳 Wonder, aiming to revolutionize food convenience with a super app, announced the acquisition of Grubhub, which operates with over 375,000 merchants and 200,000 delivery partners in the U.S. The deal, valued at $650 million, involves $500 million in senior notes and $150 million cash, with a Q1 2025 expected closure, pending regulatory approvals. Additionally, Wonder raised $250 million from new investors for growth. Wonder was founded by Marc Lore, ex-President and CEO of Walmart U.S. eCommerce. The company offers Multi-Restaurant Ordering from 30 restaurants, delivering in under 30 minutes, and currently has 28 Northeastern U.S. locations, with seven more opening by year-end. Grubhub connects customers with local eateries and has a loyalty program, Grubhub+, alongside its Campus Dining services at over 360 universities and Corporate Accounts business catering to over 10,000 companies.
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Serve Robotics to Acquire Autocado Robot Maker Vebu

  • Tony Loeb
  • 17 November 2024
🍴 Wonder is acquiring Grubhub for $650 million, with the deal including $500 million in senior notes and $150 million cash. Expected to close in Q1 2025, the acquisition will integrate Grubhub's network of over 375,000 merchants and 200,000 delivery partners with Wonder's app, which features Multi-Restaurant Ordering from 30+ restaurants. Founded by ex-Walmart U.S. eCommerce CEO Marc Lore, Wonder has raised an additional $250 million. Grubhub, operating for 20 years, has a vast delivery network and loyalty programs like Grubhub+ and services over 360 universities and 10,000 companies.
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How decision intelligence unlocks hotel data for better insights

  • Lana Cook
  • 15 November 2024
💰 Decision intelligence (DI) combines traditional data-driven decision-making with AI and ML, transforming hotel strategies by predicting strategy impacts before implementation. Cloudbeds Intelligence analyzes billions of data points for dynamic rate suggestions and marketing. It integrates past decision outcomes, real-time market conditions, and predictive maintenance for operations. Cloudbeds Intelligence will be launched in 2025, aiming to unify departments for optimal decision-making across hotel management.
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  • 3 min

AI, Ads, and Analytics: November 2024 Hotel Digital Marketing Insights

  • Kushal Walia
  • 15 November 2024
📱 In November 2024, hoteliers gain from digital marketing advances: Google's Travel Feeds in Search Ads up click-through rates by 20%, YouTube's Shorts monetization offers new ad tools and creator partnerships, and Meta's product catalogs add videos. Google enhances AI in Performance Max campaigns and critiques off-brand content, while YouTube citations in AI Overviews rose by 310% since August. These updates bolster personalized, automated marketing ahead of the holiday season.
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  • 4 min

The Hospitality Industry’s Digital Evolution – PMS and RMS: The Dynamic Duo Driving Hotel Success in a Digital World

  • Revfine.com1
  • 15 November 2024
💾 In the rapidly evolving hospitality sector, the integration of a modern cloud-based Property Management System (PMS) and Revenue Management System (RMS) has become crucial. This technological synergy enhances operational efficiency, maximizes revenue optimization, fosters data unity, and improves guest experiences. Hotels that adopt integrated PMS and RMS platforms are positioned for growth, scalability, and adaptability in the face of changing traveler demands and competitive markets. Embracing this integrated tech stack is essential for delivering seamless, personalized services and maintaining a competitive edge.
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  • 6 min

10 tips to protect your business against hotel phishing attacks

  • Tom Brown1
  • 14 November 2024
🚬 Phishing in hospitality targets personal and financial data for financial gain, using emails, messages, and fake websites. Hotels are vulnerable due to the vast amount of valuable data they process. Protection measures include avoiding search engine logins, bookmarking official URLs, using strong passwords, employing password managers, enabling Two-Factor Authentication, setting up login alerts, scrutinizing email addresses, creating reporting plans, using Single-Sign-On, training teams, and fostering an environment for reporting incidents. Cybersecurity in hospitality is critical to protect against phishing attacks and preserve guest trust.
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ICYMI: MURTEC Executive Summit 2024 Tech Tides

  • Tony Loeb
  • 14 November 2024
📈 MURTEC Executive Summit: Tech Tides was held October 21-23 at the Fairmont Grand Del Mar in San Diego, focusing on AI, robotics, dynamic pricing in the restaurant industry, providing opportunities and actionable strategies.
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Startup Spotlight: ConnectedFresh Innovates with Data-Driven Sensor Tech

  • Tony Loeb
  • 13 November 2024
💻 Jake Simon and Tushar Agrawal, former Deloitte Consulting employees, founded ConnectedFresh to offer IoT sensor solutions for monitoring critical parameters such as cooler temperatures and energy consumption in foodservice operations. In 2023, the company joined the Techstars Future of Food Accelerator with Ecolab. Clients reported major savings by avoiding losses, with a grocer and a restaurant operator saving $70,000 and $25,000, respectively. Luna Grill reduced ingredient cooling log times from 20 minutes to under 5 minutes per item, saving thousands of hours across its locations. ConnectedFresh's platform uses LoRaWAN-compatible sensors and integrates with facilities management and compliance software to enhance food safety and operational efficiency.
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  • 5 min

Transforming a 200-room hotel with AI and Automation

  • Editorial Team1
  • 13 November 2024
🏨 The Hanson Hotel, a four-star 200-room property in Europe, is considering investing in AI and Automation. AI and Automation can reduce labour costs by 20%, saving €90,000 annually, and energy consumption by 30%, saving €45,000 annually. Revenue loss from inefficient pricing could be reduced by €20,000 each year. Although initial costs of €140,000 exceed first-year savings by €20,000, subsequent annual savings are projected at €120,000. A budget of €15,000 is allocated for staff integration and training, with €10,000 annual maintenance. Guest experiences are enhanced with personalised rooms and fast responses, while staff focus on satisfaction rather than routine inquiries.
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American Travelers Most Likely to Book Hotel Directly, Show Strongest Commitment to Loyalty Programs

  • Tony Loeb
  • 13 November 2024
💾 High Hotels, a hotel management firm based in Lancaster, Penn., collaborates with OpsTechPro (OTP) to automate workforce communications for over five years. Leveraging OTP, all 13 hotels in High Hotels' portfolio manage maintenance, engineering, housekeeping, front desk requests, and more. Their goal is to increase workforce performance by hundreds of percentage points within 3-5 months, with weekly monitoring and strategy adjustments. The 2024 Lodging Technology Study highlights the importance of personalized guest experiences and seamless service for guest loyalty, which High Hotels aims to achieve with OTP.
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